Senior Director of Clubhouse

Job Summary

The Senior Director of Clubhouse is a key member of HALI’s senior leadership team and plays a vital role in advancing the organization’s mission to provide high-quality, peer-led, recovery-oriented support services. This position ensures the excellence, stability, and growth of HALI’s Clubhouse Program while helping shape the organization’s strategic direction.

HALI is grounded in the values of recovery, peer support, empowerment, dignity, and social justice. Through a person-centered approach, the Senior Director of the Clubhouse Program Services helps create environments where people who have experienced significant mental health and/or co-occurring life challenges can thrive, build community, and maintain housing stability.

The Director of Clubhouse is the senior on-site leader responsible for daily operations, program fidelity, and staff supervision, while working every day as a genuine, hands-on member of the Clubhouse community. This role balances consensus-based, member-driven decision-making with bottom-line accountability to HALI's Executive Leadership, OMH, and Clubhouse International's accreditation standards.

Essential Responsibilities

Clubhouse Culture, Work-Ordered Day & Employment

- Build and protect a Clubhouse culture grounded in the International Standards for Clubhouse Programs, which promotes voluntary lifetime membership based upon a collaborative relationship based upon shared decision-making, mutuality and cultural humility.

- Work daily, side-by-side with members in units such as Business/Administration, Culinary, and Outreach as an active participant, not solely a supervisor.  Ensure the work-ordered day generates real, needed work that members choose to do, and maintain an evening/weekend/holiday program so members always have somewhere to belong.

Program Operations, Compliance & Accreditation

- Oversee day-to-day operations, facilities, safety, and budget, coordinating with HALI's Chief Program Officer and finance team on fiscal management.

- Ensure compliance with NYS OMH licensing, reporting, and accreditation requirements, submitting required reports on schedule.  This includes maintaining training records for all Clubhouse staff.

- Track census, attendance, and outcome data (employment, education, housing, hospitalization) to inform program efficiency and improvement.

Staff Leadership & External Relationships

- Recruit, hire, train, and supervise generalist staff who rotate through units alongside members; model and teach Clubhouse philosophy and peer support principles to staff, members, interns, and volunteers.

- Facilitate staff and community meetings that use peer values and Clubhouse standards to guide shared decision-making, and make final personnel decisions when needed while leading through consensus wherever possible.

- Build partnerships that expand members' employment, education, and social opportunities; and report regularly to HALI leadership, regulatory bodies, and funding sources.

Additional Note:  This job description is not intended to be a comprehensive listing of duties, responsibilities, or qualifications. Duties and responsibilities may change as organizational needs evolve.

Qualifications

Required Competencies/Skills

- Mutuality and reciprocity - Treats members as colleagues, not recipients of service.

- Hope and belief in recovery - Unwavering belief every member can grow, work, and belong.

- Voluntary engagement - motivates through relationship and genuine invitation, never mandate.

- Strengths-based, person-centered practice - Leads with abilities and goals, not deficits.

- Shared responsibility and consensus  -  Engages members and staff as equal contributors.

- Cultural humility   - reflects the diverse backgrounds and lived experiences of the membership.

- Creative visionary able to support and inspire team of members and staff.

- Superior verbal and written communication skills

- Excellent supervisory and leadership skills.

- Proficiency with Microsoft Office, Electronic Health Record, and web-based technologies.

- Ability to apply utilization and outcome data in programmatic decision-making

Education, Experience, Licenses and/or Certifications  Required:

- New York State Peer Certification, full or provisional (NYCPS, CRPA)

- Bachelor's degree in social work, psychology, human services, or related field, or equivalent Clubhouse/psychiatric rehabilitation experience.

- 3–5 years of experience in psychiatric rehabilitation, supportive housing, or peer support services, including 2+ years in a supervisory role, plus working knowledge of NYS OMH regulations and reporting requirements.

- Demonstrated commitment to the Clubhouse Model and the ability to build genuine, respectful relationships with people living with mental health and/or complex life challenges, rooted in person-centered, trauma-informed, recovery-oriented practice.

Preferred:

- A master's in a related social services field is a plus.

- Prior experience in program development or operation of Clubhouse program.

- Bilingual English/Spanish

Physical Requirements: Ability to perform routine office- and program-based work, including sitting, standing, walking throughout the Clubhouse, using standard office equipment, and occasionally lifting or carrying up to 20 pounds, with or without reasonable accommodation.