Learning & Quality Manager

Driven by our mission to create solutions for better living , we’re proud to make a meaningful difference in the lives of tens of thousands of New Zealanders each year.
We provide a comprehensive range of disability and rehabilitation equipment, housing modifications, and support services—empowering people to live more independently.

We’re looking for an experienced Training, Learning & Quality Manager to join us and take a leading role in championing our learning, competence, quality, and continuous improvement focus across the organisation.

This is a broad role combining organisation-wide learning and development, LMS ownership, quality management and certification . You’ll operate comfortably across people capability and quality management and who can think high level but it’s your practical, hands-on approach for getting into the detail and making things happen that will set you apart.  This role isn't simply about maintaining systems — it’s about making them even better.

You understand that great training, robust processes, and a strong quality culture all contribute to better business performance.  Your background may include technical training, you definitely have LMS experience, and have been involved in the quality certification journey – this could be an exciting opportunity to make a real impact.

Key Responsibilities

- Lead our Learning & Development strategy — identify organisation-wide training needs and develop practical learning programmes across technical, compliance, client support, leadership and professional development.

- Own our LMS and Learning Hub — manage the LMS, create, maintain and enhance learning content and training pathways.

- Lead our Quality Management System — drive our journey towards ISO certification, including quality systems, documentation, internal audits, non-conformances and corrective actions.

- Champion quality and continuous improvement — work across the business to improve processes, embed consistent practices and build a culture of accountability and operational excellence.

- Partner with leaders across the organisation — provide coaching, capability development and specialist advice while ensuring learning and quality initiatives support business objectives.

You’ll take ownership of the company-wide learning framework, Learning Management System (LMS), and Quality Management System (QMS).  You understand that great training, robust processes and a strong quality culture all contribute to better business performance.  Working closely with leaders and teams across the organisation to build capability through engaging learning content and practical training pathways, quality & process consistency, and our journey towards quality certification.

What you’ll bring

You’ll bring a combination of learning & development expertise, and quality knowledge,  take ownership and champion learning & quality, and build collaborative relationships across the organisation.

We’re particularly interested in candidates who bring:

- Experience in a Learning & Development, Training, Quality or organisational capability role.

- A track record of identifying training needs and turning them into practical, effective and engaging learning solutions.

- Hands-on LMS experience , including creating, modifying and managing online learning content. TalentLMS experience is a strong advantage.

- Experience in a technical training environment would be advantageous, but your experience should extend beyond technical training into broader organisational capability.

- Experience with, or a strong understanding of, ISO certification and quality management systems .

- Knowledge of internal auditing, non-conformances, corrective actions/CAPA and maintaining audit-ready records .

- Excellent communication skills and the ability to work confidently across the business.

- A practical, collaborative approach and a genuine passion for learning, quality and continuous improvement.

Why Accessable?

Reporting to the People & Capability Manager, you'll be part of our Senior Leadership Group (SLG) , contributing to strategic initiatives and collaborating across departments to drive service excellence. Our team culture is inclusive, supportive, and values real impact – you’ll finish each day knowing your work matters.

We offer a safe, welcoming, and inclusive workplace that celebrates  diversity and lived experience . If you’re someone who brings energy, integrity, and a drive to make a difference — we want to hear from you.

This is an opportunity to make a genuine difference in an organisation committed to improving outcomes for the people and communities we support.

Is this the role for you?

If you bring energy, integrity, and a genuine drive to make a difference, we’d love to hear from you.  To help your application stand out, use your cover letter to tell us more about who you are — why you’re the right fit for our team, what sets you apart, and how your skills, experience, and attitude will enable you to make a meaningful impact from day one.

Applications will be reviewed as they are received, so we encourage you to apply now.

Please note:

- You must have the right to work in New Zealand and be willing to undergo a Criminal History Check.

- Overseas applications will not be considered.