About this role
- Located at Sydney’s Iconic Taronga Zoo
- Ongoing, full time position
- TCSA Salaried Employees Award, Genscale 10, annual package $83,793 (includes base salary $73,930 + plus superannuation & leave loading)
Taronga Zoo Sydney is looking for an experienced and motivated Wildlife Hospital Concierge to join our Wildlife Operations team !
Connect guests with the incredible work of the Taronga Wildlife Hospital. You’ll share stories of wildlife health, veterinary care, conservation and research, while helping coordinate the people, patients and activities that keep the hospital running smoothly.
About the R ole…
The primary role of the Wildlife Hospital Concierge is to provide administrative support to the Taronga Wildlife Hospital team while also delivering a welcoming and engaging experience for zoo guests . The role combines administrative and operational support functions with public engagement activities, helping connect guests with Taronga's wildlife health, veterinary and conservation work through face-to-face presentations , information sharing and exceptional customer service.
Key A ccountabilities…
- Deliver engaging and informative guest learning experiences, including face-to-face presentations and audio-visual support , interpreting the role of wildlife health, veterinary care (procedures) , conservation and research.
- Undertake the full range of administrative support services for the Taronga Wildlife Hospital including inputting and maintaining records, supporting invoicing and procurement, and the coordination and preparation of internal and external reports.
- Assist with the coordination of student placements and education programmes
- Admit wildlife patients following established protocols and engage with members of the public and wildlife rescue and rehabilitation groups as required and in collaboration with the Wildlife Rehabilitation and Rescue Coordinator
- Assist with animal transactions by ensuring administrative compliance with health-related export and import of animals and specimens
- Maintain and coordinate Memberships, Licences, Subscriptions and office equipment/stationery.
- Perform reception duties, including admission of animals brought into Taronga Wildlife Hospital, greeting and assisting visitors, and screen, prioritise and attend to general phone, e-mail and mail enquiries.
- Work collaboratively with the other Wildlife Concierge Officer to coordinate administrative functions, visitor engagement activities and the day-to-day operation of the Taronga Wildlife Hospital.
About You…
We are looking for candidates that have:
Key knowledge and experience
- Demonstrated experience in administration, customer service, visitor services or a similar coordination role.
- Strong organisational skills and demonstrated ability to manage competing priorities in a busy operational environment.
- Experience maintaining accurate records, databases and reports with a high level of attention to detail.
- Proficient use and knowledge of Microsoft Office tools (Word, Excel, Outlook etc.) and other databases
Essential requirements
- Obtain and maintain a current Working with Children Check (WWCC) at own expense.
- Ability to work a roster that includes a minimum of two weekends per month to support the Taronga Wildlife Operations
- TB screening and rabies vaccination. Q fever.
Benefits…
Our employees enjoy generous employment conditions including some of the following:
- Flexible Hybrid work model - Taronga supports a blend of in-office, remote, and on-the-go workers!
- Complimentary family and friends passes across both Taronga’s Sydney & Dubbo Zoo’s
- Free onsite car parking, outside of peak periods
- A wide range of discounts on our award winning accommodation across both sites
- Discounted food and beverage purchases across the sites
- Discounted Fitness Passport
- We’re a social team - there’s always lots going on around the zoo that we get involved with!
- + more!
We V alue D iversity…
Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances.
Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation .
About A pplying…
Please submit your resume and a cover letter of one page. You are also required to complete the two target questions as part of your application.
- Describe, with examples, a time you have delivered excellent customer service to
a) an internal customer and
b) and external customer s
- How do you approach working in a team that is busy and is routinely faced with complex challenges. What strategies do you employ to ensure a harmonious team environment and culture? Provide examples.
Applications C lose: 11:59pm Wednesday 7 October 2026