About this role
Who we're looking for:
If you:
- Want to run e-commerce fulfilment for two growing brands, covering both direct and 3PL fulfilment
- Enjoy a role that mixes desk work with time on the warehouse floor
- Want to build experience managing inventory, packers and 3PL partners
- Want to join a great working environment in a company with a purpose
Location: Jalan Pemimpin, 5 mins walk from Bishan / Marymount MRT Position: Full-time, permanent position
Responsibilities:
E-commerce fulfilment and warehouse operations (35%)
- Oversee daily picking and packing for e-commerce orders out of our B2C warehouse, managing a team of full- and part-time packers
- Manage stock transfers from our B2B warehouse into the B2C warehouse and into our 3PL, keeping the right level of cover in each.
- Arrange courier pickups and last-mile deliveries.
- Handle inbound pallets, storage of marketing materials, and general upkeep of the stock area.
- Keep the warehouse laid out so pallets can be inbounded without a backlog, and raise it early when space is running short.
Packer planning and management (25%)
- Plan packer headcount and shifts against order forecasts, including campaign peaks such as double days.
- Hire, onboard and train part-time packers, and bring in ad-hoc labour when volume spikes.
- Set packing targets, monitor performance against them
- Maintain packing cost vs. target
3PL and vendor management (20%)
- Own the day-to-day relationship with our e-commerce 3PL, from onboarding and transition through to steady state.
- Check 3PL billing against what was actually shipped, and raise claims for errors, damage or loss.
- Monitor service levels on pick accuracy, dispatch time and stock accuracy, and chase corrective action when they slip.
- Govern 3PL cost vs. targets
Inventory management (15%)
- Run monthly e-commerce stock counts and the half-yearly full count.
- Investigate and clear variances between system and physical stock.
- Manage returns, damages, expiry and write-offs on B2C stock.
- Keep stock records in our ERP current and accurate.
Marketing support and consumer orders (5%)
- Prepare and send stock for marketing events, activations and retail drops.
- Handle small volumes international e-commerce orders.
Requirements
- 2-4 years in e-commerce fulfilment, warehousing, or 3PL operations.
- Some experience supervising or coordinating a small team, including part-time or contract staff.
- Comfortable spending part of the week on a warehouse floor. This role is hands-on.
- Good Excel (pivot tables, lookups) and confident working in an ERP. Microsoft Dynamics Business Central experience is a plus.
- Clear written English for working with 3PLs, couriers and marketplace platforms.
Nice to have
- Worked with Shopee, Lazada or TikTok Shop seller centres.
- Familiar with how 3PLs bill (pick fee, storage, handling) and managing cost
- Has set up or reworked a warehouse layout before.
Perks
- Full staff benefits - Annual Leaves, $300/year for health & wellness etc.
- Office-hours, aircon environment
- Friendly team members, fun & engaging company events & team activities
- Great opportunities to learn and grow your career in operations
- Opportunity to be a value-adding team member in a fast-growing regional brand