Virtual Medical Assistant – Home Health Aide

MedSpecialized, Inc. is looking for a Virtual Medical Assistant – Home Health Aide!

Job Overview

We are looking for experienced Home Health Aides (HHAs) to join our healthcare team and provide virtual administrative and patient support for a US-based healthcare client.

Candidates with US healthcare, BPO Healthcare, or Home Health experience are highly encouraged to apply. Experience with medication prior authorizations, pharmacy-related tasks, or insurance processes is a strong advantage.

Work Schedule and Arrangement

Night Shift

- Remote Work – For applicants residing in the Philippines outside Cebu
- Onsite Work – Applicants residing within Cebu are required to work onsite
- Office Location: 8th Floor, Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu

Responsibilities

- Provide administrative and virtual support to US-based healthcare teams.
- Assist with patient-related inquiries and coordination.
- Communicate with patients, caregivers, healthcare providers, and other healthcare professionals.
- Assist with medication-related administrative tasks and documentation.
- Support medication prior authorization (PA) processes when required.
- Coordinate and follow up with healthcare providers, pharmacies, and insurance companies.
- Review and maintain accurate patient information and healthcare documentation.
- Document calls, communications, and other patient-related activities accurately.
- Assist with scheduling, referrals, records, and other healthcare administrative tasks as assigned.
- Maintain patient confidentiality and follow appropriate healthcare privacy guidelines.
- Perform other administrative and healthcare support tasks as assigned.

Requirements

- Home Health Aide (HHA) experience is required
- Experience working with home health patients, caregivers, or healthcare teams
- US Healthcare or BPO Healthcare experience is highly preferred
- Experience with medication prior authorization, pharmacy, insurance, referrals, or healthcare documentation is an advantage
- Excellent English communication skills, both verbal and written
- Strong interpersonal and customer service skills
- Computer literate and comfortable using healthcare systems and online platforms
- Strong attention to detail and organizational skills
- Able to handle confidential patient information
- Willing to work on a night shift
- Willing to work during weekends and holidays when required
- For Cebu-based applicants: Willing to work onsite in Cebu IT Park
- For applicants outside Cebu: Must have a stable internet connection and a conducive home workspace

Why Join Us?

- Paid Training Period
- Government-mandated benefits
- Health Insurance
- Life Insurance
- Accident Insurance
- Paid time off
- Company-sponsored activities
- Employee interest-based clubs
- International travel opportunities may be available

Onsite Perks

For Cebu-based employees:

- ️ Free meals
- ☕ Free coffee
-  Free ice cream

Our Recruitment Process

- Candidate Application Form
- General Assessment
- Phone Screening
- Technical Interview
- Reference Check
- Job Offer
- Training

Ready to take your Home Health experience into the US healthcare industry? Join MedSpecialized, Inc. and become part of a growing healthcare team!

For more information about our company, visit www.medspecialized.com .

PRO TIP: Candidates with Home Health Aide, US Healthcare, BPO Healthcare, Medication Prior Authorization, Pharmacy, or Insurance experience are highly encouraged to apply!