About this role
Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks.
Required Qualifications
- Education or equivalent work experience required.
- Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Service Desk Support.
- Good local/client's language skills (Written and spoken) as well as business English skills (Written and spoken) required.