About this role
What you’ll do
- Inquiry management (inbound and outbound)
- Provide support to our users and drivers by answering their questions in a proactive, clear and efficient way
- Handle customer and driver complaints
- Provide appropriate solutions and alternatives within the time limits and limit the risks of driver/user dissatisfaction
- Match supply and demand
- Monitor Lalamove daily operations activities and pro-actively engage driver to ensure a maximum fulfillment rate
- Understand and follow the company procedures: Provide accurate, valid and complete information by using the right methods/tools
What we seek
- A go-getter, and problem solver mindset to proactively customize solution for each customer needs.
- Acute sense of discernment and diplomacy to arbitrate fairly on difficult cases and cooperate with different types of characters.
- Good written and verbal communication skills to communicate accurately within our customers.
- Ability to multi-task, prioritize, and manage time effectively.
What you’ll need
- Bachelor's degree or college experience preferred. Previous experience in customer support
- Willingness to work weekends, early mornings, late nights, and occasional holidays
- Positive, outgoing and customer-oriented
- Good team player and responsible
- Fluent in English & Thai
- Immediately available is highly preferred
To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.
This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice
สำหรับผู้สมัครทุกคน ลาลามูฟ เคารพในความเป็นส่วนตัวของคุณและมุ่งมั่นที่จะปกป้องข้อมูลส่วนบุคคลของคุณ
ประกาศนี้จะแจ้งให้คุณทราบว่าเราจะใช้ข้อมูลส่วนบุคคลของคุณอย่างไร,อธิบายสิทธิความเป็นส่วนตัวของคุณ และการคุ้มครองตามกฎหมายเมื่อคุณสมัครงานกับเรา โปรดใช้เวลาอ่านและทำความเข้าใจประกาศนี้
ประกาศความเป็นส่วนตัวของผู้สมัคร: https://www.lalamove.com/th-th/candidate-privacy-notice