About this role
What will you do?
- Own the success of the Kent contract through strategic upsell, operational efficiencies, and consultative project delivery.
- Build strong and embedded relationships across six NHS Trusts — from department heads to frontline users.
- Lead contract governance, performance reviews, and stakeholder engagement plans.
- Translate insight into deliverable initiatives that improve safety, efficiency, sustainability, compliance, and education.
- Prepare and position Sharpsmart for contract renewal in 3 years, securing long-term continuity and value.
- Lead monthly audits across all six Trusts to identify risks and opportunities for value creation.
- Own and deliver monthly contract reviews with each Trust and the overarching consortium body.
- Engage actively with subcontractors to explore and implement innovative solutions and service enhancements.
What are your key responsibilities?
- Stakeholder Management
- Ongoing Auditing & Insight
- Contract Reviews
- Project Road-mapping
- Service Coordination
- Performance Monitoring
- Savings & Margin Uplift
- Retention & Growth
- Standard Proposal Development
- Innovation & Subcontractor Engagement
What are we looking for?
- Proven track record managing complex TWM customer accounts or similar sector partnerships.
- Strong commercial acumen with ability to model savings, margin, and ROI.
- Ability to build senior stakeholder relationships and navigate NHS/ICB governance structures.
- Familiarity with clinical waste, infection control, or healthcare service environments preferred.
- Collaborative and self-directed with high levels of ownership and accountability.