Associate Technical Support Engineer, Supercharger

The Technical Support Engineering team are renowned for providing unparalleled support to ensure the seamless deployment and peak performance of our cutting-edge Energy products across the globe. We are looking for a highly skilled and motivated engineer to join our Supercharging Support (EV Fast Charging) team, where your expertise will play a pivotal role in shaping the future of clean energy infrastructure.

As a Technical Support Engineer, you will be at the forefront of innovation, leveraging sharp critical thinking and deep product expertise to troubleshoot complex issues and devise robust solutions. Your work will directly maximise the uptime and reliability of our global Supercharger fleet, ensuring an unrivalled customer experience for electric vehicle owners worldwide.

- Remotely troubleshoot and solve complex hardware and operational issues impacting Tesla’s Supercharging fleet
- Provide technical expertise and guidance to our commercial Field Service Technicians
- Utilize Linux to establish SSH connections with proprietary systems around the world
- Write and modify SQL queries to troubleshoot, monitor critical statistics, and generate report
- Retrieve and review remote system logs with proprietary tools for effective diagnostics
- Manage group and personal queues of service tickets pending action
- Collaborate with the Field Service and Product Engineering teams to identify and implement solutions
- Collect service notes via email and maintain records in service tickets
- Contribute feedback for improvements in Tesla’s service and monitoring platforms

- Bachelor's degree in Electrical Engineering, Mechatronics, Renewable Energy Engineering, or another relevant field
- Minimum 2+ years’ experience in an engineering / technical role. Experience with solar, inverters, e-mobility or charging is beneficial.
- Understanding of commercial electrical metering, energy flow, power factor, and phase rotation
- Understanding of electrical theory with emphasis on AC/DC power systems or other electronic systems, devices or components
- Experience with CRM systems, mobile case/ticketing systems, and bug-tracking system
- Proactive problem-solver with a positive attitude and the ability to instruct and inform during the course of troubleshooting
- Flexible availability to work any shift (Day, Weekends, Public Holidays)
- Proven track record of adapting in a fast-paced, detail-oriented environment
- Ability to prioritize workflows effectively according to multiple criteria
- Basic to advanced knowledge of Python or SQL is a plus
- Familiarity of Linux-based applications
- Foreign language proficiency is a plus

Benefits

In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:

- Employee Stock Purchase Plan (ESPP) - Purchase Tesla stock twice per year at a 15% discount
- Parental leave (no minimum employment period)
- Primary carers – 18 weeks at full pay or 36 weeks half pay
- Secondary carers – 6 weeks full pay

- Miscarriage leave - 10 days
- Employee Vehicle Loan Program
- Novated Leasing (AU only)
- Employee Vehicle Finance program (AU only) - Tesla subsidises your loan interest
- Well-being Fund – An annual allowance of $950 USD for all employees to support their well-being in ways that are meaningful to them
- Health insurance discounts (AU only)
- Bike to work – $10 per day if you cycle to work
- Employee Assistance Program - Free and confidential counselling for all staff and their families
- Annual Flu Vaccines
- Birthday Leave, Cultural Significance Leave and Volunteer Leave

Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s discretion with no prior notice.