Complaints and Data Rights Administrator

About Lendable

Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start:

- One of the UK’s most exciting unicorns with a team of over 800 people
- Among the fastest-growing tech companies in the UK
- Profitable since 2017
- Backed by top investors including Balderton Capital and Goldman Sachs
- Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot )

So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance . We get money into our customers’ hands in minutes instead of days.

We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.

Join us if you want to

- Take ownership: you are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1
- Work in small teams of exceptional people: Lendies are relentlessly resourceful. We challenge the status quo to solve problems and find smarter solutions
- Build the best technology in-house : we use new data sources, machine learning and AI to make machines do the heavy lifting

About the role

As we grow, we're looking to expand our Complaints Administration team with a Complaints and Data Rights Administrator. You'll be responsible for managing the end-to-end handling of Data Subject Access Requests (DSARs) and other data rights requests, ensuring Lendable meets its obligations under UK GDPR and the Data Protection Act within statutory deadlines.

If you have experience handling data rights requests, working in a regulated financial services environment, or in a data protection, compliance, or information governance role, and have the following skills, we'd love to hear from you:

- Strong organisational skills and the ability to manage a high-volume caseload against strict statutory deadlines
- Excellent attention to detail, particularly when reviewing and redacting sensitive personal data
- The ability to work confidently across multiple internal systems to locate, extract, and compile customer data
- Clear written communication, able to explain data rights and outcomes to customers in plain English
- Sound judgement in identifying and applying relevant exemptions, and escalating complex or high-risk requests appropriately
- An eye for continuous improvement, constantly looking for ways to make processes more efficient

Also, even better if you have:

- Experience working with DSARs, subject access requests, or other data rights requests (erasure, rectification, portability) in a regulated environment
- An understanding of UK GDPR, the Data Protection Act 2018, and ICO guidance
- Experience with redaction tools and case management systems
- An understanding of financial services data (loans, cards, auto-finance) and its sensitivity
- Experience liaising with the ICO or handling escalated data protection complaints

Your team's objectives

Lendable is committed to respecting customers' data rights and handling their personal data responsibly and transparently. Our Data Protection team ensures that every request a customer makes to access, correct, or erase their data is handled accurately, fairly, and within the timeframes required by law.

As we expand our products across the UK and US markets, the volume and complexity of data rights requests continues to grow, making rigorous, well-organised DSAR handling more important than ever to maintaining customer trust and regulatory compliance.

How you'll impact those objectives

The ideal candidate will have strong administrative and organisational skills, an eye for detail, and the confidence to work across multiple teams and systems to gather and prepare accurate, complete responses.

- You will manage a caseload of DSARs and other data rights requests from receipt through to closure, tracking progress against statutory deadlines
- You will liaise with teams across the business (Operations, Product, Engineering, Complaints) to locate and extract all relevant customer data
- You will carefully review and redact data to protect third-party information and apply relevant exemptions in line with policy and legal guidance
- You will maintain accurate records of all requests, decisions, and rationale to ensure full auditability
- You will communicate clearly and professionally with customers regarding the status and outcome of their requests
- You will identify and escalate complex, high-risk, or ambiguous requests to the Data Protection Officer or Legal team as needed
- You will help identify process improvements and contribute to the continuous improvement of DSAR handling procedures and tooling
- You will maintain up-to-date knowledge of UK GDPR, the Data Protection Act 2018, and relevant ICO guidance
- You will champion the use of AI tools and technology to improve the efficiency and accuracy of the DSAR process
- You will work well under pressure, adapting to fluctuating request volumes while maintaining quality and compliance standards

The Interview Process

- A quick phone call with one of the team
- An exercise to demonstrate your approach to handling a DSAR case
- An assessment to evidence your knowledge of UK GDPR and data rights obligations
- Onsite Interview

Discuss the exercises you have completed
- Meet the team you'll work with daily

Life at Lendable

- Winning team: the opportunity to scale up one of the world’s most successful fintech companies
- Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites
- Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls
- Health coverage: support for your physical and mental wellbeing, including private health cover
- Retirement & savings: long-term financial wellbeing through retirement savings plans
- Employee referral programme: earn a competitive bonus when you refer successful new team members
- Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations
- Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations

Please note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner.

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