Sales Associate

Bremont has been named one of the UK's Best Workplaces™ in Retail, Hospitality & Leisure 2026 by Great Place To Work®

KEY PURPOSE OF THE ROLE

As a Sales Associate in our Mayfair Flagship, you are the first and most lasting expression of the Bremont brand. You will build enduring relationships with a discerning clientele, advise them with expertise and discretion, and help sustain a boutique defined by precision, warmth and standards that never slip.

KEY RESPONSIBILITIES

Brand ambassadorship

- Embody the brand in presence, dress, language and conduct, on the shop floor and wherever you represent Bremont, in line with company guidelines
- Speak about Bremont's heritage, engineering and watchmaking with authority, connecting product to the individual client's story
- Stay current with horology, the luxury landscape and cultural developments, using them to make every conversation richer and more relevant
- Represent the brand with poise and discretion at events, trunk shows, partner activations and private appointments

Client advisory and commercial excellence

- Lead consultative, unhurried conversations that establish what a client values, then guide them to the piece that suits them with conviction
- Deepen each relationship through considered advice on complementary pieces, straps, complications and the wider collection, never through pressure
- Recognise the right moment to invite a decision, and the right moment to let a relationship mature
- Consistently meet and exceed monthly and quarterly budgets and KPIs, understanding that sustainable performance is built on client value, not transaction volume
- Process every sale accurately and seamlessly, so that the closing of the appointment is as considered as the start

Proactive clienteling and business development

- Build and curate a personal client book, recording preferences, milestones and purchase history with care
- Contact clients with purpose: new arrivals, servicing, anniversaries, invitations, personal notes. Maintain regular, personalised communication and follow up on every interaction
- Actively recruit new clientele through introductions, events, partnerships and local networks
- Use quieter periods deliberately for outreach, client research, appointment preparation and identifying opportunities
- Put forward ideas to the Flagship Director for marketing initiatives, events and collaborations that build awareness, footfall and sales
- Approach every relationship with a long-term view: the measure is a client's lifetime with the brand

After-sales and client care

- Deliver first-class service before, during and long after the purchase, building loyalty and retention
- Receive, log and distribute service and repair watches, working closely with the Customer Service team and keeping the client informed throughout
- Attend live chats daily to company standard, with swift, accurate and well-written responses. The same standard applies to all client and internal communication
- Address concerns with grace and composure, resolving them to the client's satisfaction and protecting the relationship

Boutique standards and attention to detail

- Handle product as a custodian: white-glove care, flawless presentation and immaculate condition at all times
- Take pride in visual merchandising and hold the boutique to model store standards, matching the quality of the product
- Maintain a hospitality standard from welcome to farewell, including packaging and presentation
- Notice what others miss: a mark on the glass, a client's hesitation, a detail worth remembering

Events

- Contribute fully to in-store events, trunk shows and promotional activity, from set-up and takedown through to hosting
- Meet and greet guests with the aim of building genuine client relationships, not simply attending

Security, compliance and integrity

- Follow all store policies, procedures and legal requirements, including returns, exchanges and counterfeit detection
- Maintain vigilance around security, protecting high-value stock and helping prevent theft or fraud
- Uphold GDPR and data protection requirements, and treat all client information with absolute confidentiality

Team and values

- Work as one team, sharing leads, supporting colleagues and placing the client experience ahead of individual credit
- Bring energy, composure and positivity that lifts the boutique, especially under pressure
- Take ownership without being asked, and contribute to a culture of feedback and continuous improvement
- Live the company values

PERSON SPECIFICATION

- Demonstrable experience in luxury retail, watches, fine jewellery or high-end hospitality, with a record of clienteling and repeat business
- Experience with high-value or UHNW clients is a distinct advantage, as are additional languages
- Refined written and verbal communication
- Commercial curiosity, self-direction and resilience
- Genuine passion for craft, design and watchmaking, or the appetite to master it quickly
- Impeccable presentation and professional bearing

ROLE SPECIFIC BENEFITS

- Generous Holiday Entitlement – 25 days holiday plus an extra day off for your birthday.
- Life Assurance – Peace of mind with life cover at 3x your annual salary
- Family-Friendly Benefits – Enhanced Maternity and Paternity Leave to support you and your growing family.
- Celebrate Your Milestones – We recognise loyalty with outstanding length of service awards – including the chance to receive one of the iconic Bremont timepieces we’re so proud to create.
- Career Growth – Access tailored training programmes and clear development pathways to help you thrive.
- Exclusive Discounts – Significant permanent employee discounts on Bremont Watches, along with special 'Friends & Family' sales.
- Wellbeing Support – From confidential counselling to 24/7 financial and legal advice, we care about your mental, emotional, and financial wellbeing.
- Social Culture – From summer parties to seasonal gatherings, we host regular social events that bring everyone together.
- Give Back – We're proud to support team members who want to volunteer for good causes, with flexibility for approved time off.

WORKING ENVIRONMENT

- 40 hours per week
- Mayfair Boutique Opening Times: Monday – Saturday, 9am-6pm
- Probation process 4 months standard
- Notice period –2 months up to 2 years’ service increasing to 3 from 2years+

INTERVIEW PROCESS

Stage 1

Interview with the hiring manager and HR via Teams.

Stage 2

Interview with hiring manager and senior manager onsite at the Mayfair Boutique. Smart dress code is required

We are dedicated to creating an open and inclusive working environment, and this starts with our recruitment practices. We try to ensure that everybody who is interested in joining our team has equal opportunity and ability to start that journey with us. We intend to have flexible and accessible hiring practices and will make every attempt to adapt to your needs throughout. We welcome any requests for adjustments in our processes.