Remote Operations Center Supervisor

Remote Operations Center Supervisor

Job Description

Department: Engineering

Job Status: Full-Time

FLSA Status: Salary, Non-Exempt

Reports To: Remote Operations Center Manager

Amount of Travel Required: < 25%

Work Schedule: Day

Positions Supervised: Remote Operations Center Specialists

AIP Level: 6

POSITION SUMMARY:

The Remote Operations Center (ROC) Supervisor provides leadership and operational oversight of Dynamis 24/7 Remote Operations Center ensuring uninterrupted monitoring, performance assurance, and remote operability of the Dynamis mobile gas turbine fleet. This role manages a team of ROC Engineers responsible for real time system surveillance, incident response, and customer coordination, serving as the primary link between real time operations and Product Support Engineering (PSE).

The ROC Supervisor plays a pivotal role in ensuring operational excellence, driving standardization across shift operations, and supporting the integration of new telemetry technologies under the Orbit initiatives. The successful candidate will be process driven, technically astute, and capable of leading a growing team in a high reliability environment.

ESSENTIAL FUNCTIONS: (The following duties and responsibilities are all essential job functions, as defined by the ADA, except for those that begin with the word "may")

- Lead and coordinate daily activities of ROC Specialists to maintain 24/7 operational coverage.

- Ensure timely, accurate monitoring and documentation of all events through company ticketing and reporting systems.

- Establish and maintain standardized shift handover and escalation procedures.

- Foster a culture of operational discipline, accountability, and continuous improvement.

- Monitor system performance trends across the fleet and proactively identify issues requiring escalation to PSE or field support.

- Maintain oversight of real time telemetry dashboards.

- Validate that incidents are appropriately logged, categorized, and closed within SLA targets.

- Develop and maintain structured onboarding and competency programs for ROC Specialists.

- Conduct recurring training on remote operations tools, alarm management, and safe remote control of gas turbine units.

- Review operational data, KPIs, and ticket metrics to ensure high performance and identify optimization opportunities.

- Support development and continuous improvement of ROC procedures, SOPs, and escalation workflows.

- Serve as the primary liaison between the ROC, Product Support Engineering, and Controls Engineering teams.

- Participate and facilitate Root Cause Analysis, fleet reviews, reliability discussions, and outage post mortems.

- Support development and deployment of new telemetry and automation initiatives.

- Performs other related duties as assigned to assist with successful operations and business continuity.

Qualifications

POSITION REQUIREMENTS

- Must be legally authorized to work in the United States without the need for sponsorship.

- Must be at least 18 years of age or older.

- Successfully passes all applicable general pre employment testing including but not limited to: background check, pre employment drug screening, pre employment fit tests, pre employment aptitude and/or competency assessment(s).

- Daily in person, predictable attendance.

- Valid U.S. Drivers License required. Most employment is contingent upon meeting company driving standards, including 3 year U.S. driving history and an acceptable Motor Vehicle Record (MVR) in accordance with Company policy.

- Proficiency in spoken English language.

EDUCATION/EXPERIENCE LEVEL

Required:

- High School Diploma or GED.

- 7+ years of electrical/controls troubleshooting experience.

- Knowledge of electrical devices (relays, transducers, sensors, I/O systems).

- Knowledge of industrial equipment and turbine control systems (e.g., Woodward GAP, GE Proficy Machine Edition, Siemens S7, Allen Bradley RSLogix).

- Able to read and interpret electrical/controls drawings.

Preferred:

- Bachelors degree in a technical or business related field.

- Knowledge of power generation packages (MTU, LM2500, CAT).

- Prior experience supervising or leading technical/operations teams.

- Experience analyzing live and historical data from programmable logic controllers (PLCs), control systems, telemetry platforms, or industrial equipment to identify trends, anomalies, and emerging operational risks.

- Experience using data and analytics platforms such as Databricks to query, organize, analyze, or support modeling of operational and equipment data.

- Experience using real time monitoring and visualization tools such as Grafana to monitor equipment performance, alarms, operating conditions, and trends.

- Ability to read and interpret PLC programming languages, including ladder logic, function block diagrams, and structured text.

- Experience creating and maintaining ROC, operations, reliability, or departmental dashboards that provide actionable information to operators, technical teams, and leadership.

- Experience using Microsoft Power BI to develop reports, dashboards, data visualizations, and key performance indicators.

- Experience supporting predictive or prescriptive analytics, alarm rationalization, condition monitoring, or other data driven reliability initiatives.

- Experience integrating or working across telemetry, historian, case management, and reporting systems to support operational workflows and continuous improvement.

QUALIFICATIONS, SKILLS, COMPETENCIES, AND ABILITIES

- Ability to work within a team concept to successfully complete assigned tasks.

- Ability to take instruction well and interact with other employees in a positive manner within the framework of assigned work groups.

- Efficient at Microsoft office (word, excel, PowerPoint, outlook)

- Knowledge of GE and other gas turbine related controls programs.

- Successfully completes New Hire Safety Orientation and annual recertification.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employees are frequently required to walk, sit, climb, bend, reach, and squat or kneel. The employee works primarily indoors and will be sitting for prolonged periods at a desk while typing on a computer, whether in a home office, corporate office, client office, or jobsite. The employee must be able to access and navigate each department at the organization's facilities. When required to visit a wellsite, the work environment may include exposure to hazardous materials, operating conditions, audio levels up to 85 dB, inclement weather, and extreme temperatures (both hot and cold). Given these conditions, employees visiting a pad site are required to wear company mandated and company issued Personal Protective Equipment (PPE), including fire retardant coveralls, safety hat, steel toe boots, safety glasses, ear protection, and impact gloves, and must strictly adhere to all safety policies and procedures. Employees must be able to independently lift 25 lbs.

Work hours may include or includes early morning, late evenings, and weekends, depending on business necessity.

AAP /EEO STATEMENT

The Company is committed to the cause of equal employment opportunity for all employees and applicants, thus abiding by all applicable state and federal laws. Our practices regarding employment, job promotion, compensation, training, and termination do not discriminate on the basis of race, color, religious creed, age, sex, national origin, veteran's status, disability, pregnancy, genetic information, or any other legally protected status. It is expected that all employees, both management and staff, will fully support these nondiscriminatory policies. All field and shop employees and potential employees performing or assuming roles that require exposure to industrial activities, including, but not limited to, roles in shop or field operations environments, must be able to effectively communicate and comprehend the English language. This provision does not purport to require employees to always speak only English in the workplace or otherwise prevent employees from speaking non English languages, provided that such employees are able to effectively communicate and comprehend English to satisfy the companys expectations and business objectives.

English comprehension is necessary to ensure employees:

- Understand all health and safety communications.

- Possess a sufficient level of relevant equipment knowledge.

- Comprehend verbal and written communications from the company and other employees.

- Comprehend all operational and safety procedures.

- Understand alerts and emergency notifications, including Responses to Alerts, Warnings and Emergencies.

- Understand the contents of announcements and/or radio communications.

- Are able to effectively and independently communicate with customers, supervisors, and colleagues.

- Are able to prevent workplace accidents and/or injuries through effective communication.

The company has reviewed this job description to ensure essential functions and duties have been included. It is not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities.

Last Revised: 09.2026