About this role
Accounts Receivable Manager
Schedule: M-F 9am-6pm CT
Department: Finance
Location: Tulsa, OK - 100% in office
Pay Rate: $65K/year + incentive
SUMMARY
The Accounts Receivable Manager is responsible for leading the accounts receivable department and ensuring he timely and accurate collection of outstanding customer balances. This role oversees a team of approximately 15 collections agents and plays a key part in driving performance, coaching staff, and implementing strategies that improve collection rates while maintaining positive customer relationships and cross-functional collaboration.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
- Lead, motivate and manage a team of agents to achieve monthly collection targets.
- Distribute and monitor the flow of collection actions, ensuring timely and appropriate follow-up.
- Track daily performance metrics including call volume, hours worked, actions completed, and total dollars collected.
- Handle escalated customer calls and resolve complex account issues with professionalism and empathy.
- Collaborate with Customer Care, OCEO, and Accounting departments to resolve account discrepancies and streamline processes.
- Identify opportunities for operational improvement and implement best practices to enhance team performance and customer experience.
Qualifications
QUALIFICATIONS & EXPERIENCE
- Bachelors degree in Finance, Accounting, Business Administration, or related field (or equivalent experience)
- 3-5 years of experience in accounts receivable, credit and collections, or financial operations
- 2+ years of supervisory or management experience in a high-volume AR or call center environment
- Proficiency in AR software and ERP systems
- Strong Excel skills, including pivot tables and data analysis
- Familiarity with performance dashboards and CRM tools
Proven ability to lead and motivate teams toward measurable goals
- Excellent interpersonal and conflict-resolution skills
- Strong written and verbal communication, especially in escalated or cross-functional scenarios
- Ability to interpret financial data and identify trends or areas for improvement
- Skilled in balancing assertive collections with customer relationship management
- Detailed-oriented with a proactive approach to problem solving and process optimization