About this role
JOB SUMMARY:
It is the primary responsibility of the Bus person to maintain assigned section and tables in a clean sanitary condition while working in conjunction with Food Servers to ensure outstanding guest service is constantly achieved.
ESSENTIAL JOB FUNCTIONS:
- Supplies the dining room and individual guest tables with clean plates, silverware, glassware, utensils, condiments, and paper supplies as needed
- Removes dirty dishes, soiled linens, glassware and silverware from table and counter tops, cleans table and counter tops according to procedure, then carries soiled items back to the dishwashing area
- Clean and sanitize chairs & booth cushions
- Refills water glasses and coffee upon request of guests
- Replenishes butter, condiments, coffee, tea and refrigerated items used in the dining room
- Resets the tables and performs other related duties as requested by Food Server
- Maintains clean and stocked workstation
- Ensure all lost and found articles are immediately turned into Management
- Ensure dining room floors are clean and free of spills and debris
- Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
- Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
- Observes activity and reports anything that is out of the ordinary
- Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
- Assists in maintaining a spotless facility by disposing of any cups, glasses or bottles left on the floor by guests
- Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
- Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount. Otherwise, ensuring a manager is notified immediately to resolve the situation.
- Crosstrain in other areas of F&B as needed
- Other duties as assigned
Qualifications
QUALIFICATIONS:
- Must be at least 18 years of age or older and have the ability to obtain and retain KRGC Gaming License.
- One year of direct customer contact experience, preferred
- Mandatory testing on restaurant menu knowledge
- This position requires all employees to wear black slip resistant shoes as part of their uniform.
- Display professionalism; excellent verbal and written communication skills
- Professional appearance as outlined in the Gilley’s Team Member Handbook
- Must be able to work both independently and as a member of a team
- Available to work required schedule which may include nights, weekends, holidays, and overtime as needed
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
- Physically mobile with reasonable accommodations
- Must be able to respond to visual and audible cues
- Must be able to read, write, speak and understand English
- Must be able to bend, reach, kneel and grip items
- Must be able to lift items weighing up to 50 pounds
- Must be able to walk and stand for long periods of time (8-12 hours)
- Have a sense of urgency and keep up with fast paced business practices
- Operate in mentally and physically stressful situations
- Able to operate the following equipment: cash register, beverage guns, cutting boards, ice machines, knives, coffee machines, frozen drink machines, ice tea machines, and other necessary equipment
- Able to complete required paperwork for cash transactions
- Must be able to tolerate areas with secondary smoke, high noise levels, bright lights, and dust
Responsibilities and job functions listed herein are not exhaustive and may be supplemented and/or revised by Gilley’s at any time in its sole discretion.