About this role
About the Role
The Director provides tactical-strategic leadership for CYPFER's DFIR service line. T he role ensures delivery excellence across large and multi-stream engagements, supports strategic a ccount d evelopment, and provides subject matter guidance across technical, operational, and managerial domains. The Director bridges deep technical understanding with governance, client influence, and organizational capability building — overseeing Senior Managers , Managers, strengthening client relationships at senior levels, and ensuring high-quality, scalable delivery aligned with company strategy.
Core Responsibilities
- Oversee delivery governance for large and multi-stream incident response and recovery engagements across the service line.
- Ensure quality, consistency, and adherence to best practices across all engagements.
- Direct and coordinate the work of Senior Managers and Managers to meet client expectations and delivery standards.
- Guide Senior Managers and Managers in scoping, planning, and execution of complex delivery.
- Ensure methods, standards, and service pillars are consistently applied across the DFIR service line.
- Support escalation management and executive communication during high-severity incidents.
- Provide subject matter expertise during client meetings, proposals, and strategic discussions.
- Influence client decisions through insights on industry trends, emerging risks, and CYPFER's service capabilities.
- Partner with account management teams to strengthen client relationships and ensure alignment with strategic objectives.
- Participate in on-call rotation for high-severity escalations; ability to engage outside normal business hours as needed.
- This role is remote but requires flexibility to travel on short notice to client sites for critical engagements or strategic meetings.
Team & Practice Contribution
- Inspire and coach team members to align with organizational vision and strategy.
- Mentor Senior Managers, Managers, Senior Consultants, and Subject Matter Experts to enhance leadership and technical capabilities.
- Support succession planning by identifying and developing high-potential talent across the service line.
- Foster a culture of collaboration, continuous learning, and accountability.
- Contribute to methodology evolution, tooling strategy, and delivery frameworks across the service line.
- Contribute to strategic service-line direction by advising on market trends and evolving client needs.
- Stay current with emerging threats, technologies, and regulatory requirements.
- Provide strategic input for proposals, RFPs, and high-value client presentations.
- Collaborate with BD teams on service positioning, competitive differentiation, and opportunity shaping.
- Contribute to account growth strategies and support pipeline development.
- Contribute to cross-functional projects and organizational development.
- Represent CYPFER at conferences, webinars, and thought leadership forums.
What We're Looking For
- 10+ years of experience in DFIR, incident response, or a related cybersecurity domain, with demonstrated progression into senior leadership roles.
- Proven delivery governance capability — managing large or multi-stream engagements across a portfolio of Senior Managers and Managers.
- Deep DFIR knowledge — sufficient technical credibility to guide Senior Managers, validate approaches, and provide subject matter expertise with clients.
- Advanced client relationship management — able to influence at senior and executive levels and navigate complex stakeholder environments.
- Strong people leadership — track record of developing Managers, Senior Consultants, and technical specialists into high-performing practitioners.
- Delivery governance and risk management — strong command of performance, scope, quality, and escalation oversight across multiple concurrent portfolios.
- Strategic thinking combined with operational control — able to set direction while maintaining accountability for delivery outcomes.
- Ability to communicate complex technical content to executive and board-level audiences.
Preferred Skills
- Bachelor's or advanced degree in Cybersecurity, Computer Science, Business, or a related field — or equivalent demonstrated expertise .
- Industry certifications such as GCFA, GCFR, GCIH, CCFR, CCHF, AWS Certified or similar are a strong asset.