Server

JOB SUMMARY:

- Possesses full knowledge of food and beverage products served and utilizes suggestive selling techniques.

- Takes orders and delivers food and beverage in a timely manner.

- Ensures guests receive immediate, friendly, and personalized service to build their intent to return.

- Guides guests through menus, answer questions thoroughly, and provides specific item suggestions and information about the establishment.

- Maintains positive guest satisfaction by exceeding service expectations.

- Handles guest complaints or directs them to a manager.

- Operates point-of-sale system with a high-efficiency level and handles large amounts of currency.

- Practices proper cash handling procedures by addressing the point-of-sale system after every transaction, properly organizing money, counting change back to guests, and following appropriate checkout procedures.

- Sets up and breaks down equipment and supplies.

- Maintains work areas by organizing and cleaning service stations and pre-bussing tables as needed of all used glassware/plate ware/silverware/etc.

- Writes down all orders and inputs them into the point-of-sale system accurately.

- Scrapes, racks, and stacks glassware/plate ware/silverware properly in the dishwashing area.

- Acts as a final check on the quality of food and beverage items before they are served to guests and ensures appropriate garnishes and condiments are on plates.

- Assists management in training new Staff Members within their department when applicable.

- Completes all opening, running, and closing duties as assigned.

- Delivers and/or carries (with or without trays) food and beverage items, for own and others tables, with a sense of urgency; knows all table numbers and floor plans.

- When necessary, will occasionally assist the host person with greeting and seating guests.

- Adheres to responsible alcohol service established by company policy.

- Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents to management.

- Performs other duties and tasks as assigned or determined by management or supervisors and moves with a sense of urgency.

- Adheres to all company policies and procedures.

ESSENTIAL FUNCTIONS & KEY SKILLS

- Ability to remain standing for up to 8 hours

- Ability to move quickly based on guest needs

- Ability to regularly move and lift up to 50 lbs.

- Ability to bend, stretch, and reach frequently, including above head, and repetitively during a shift

- Ability to visibly survey property areas clearly

- Ability to view a digital computer/tablet screen

- Ability to read, write, speak, and understand English

- Ability to perform assigned tasks, operate equipment, and complete job duties in a safe manner

- High School diploma/GED

- Able to complete a satisfactory background check

- Available and willing to work flexible hours based on business needs including weekdays and weekends.

- Demonstrates strong communication, organizational, and problem-solving skills.

- Expresses sincere enthusiasm for the role and passion for food and beverage