Bartender

JOB SUMMARY:

- Greet, direct, seat, and take food and beverage orders. Serve guests in accordance with company standards.

- Adhere to all beverage pour and recipe standards.

- Communicate inventory needs to appropriate manager.

- Be knowledgeable of all food, wine, beer, alcohol, and specialty cocktails offered.

- Conscious wine knowledge with ability to make pairing suggestions.

- Use the suggestive selling methods. Must continuously strive for revenue growth.

- Understand and communicate daily specials and specialty menus to guests.

- Understand and practice safe serving practices as they relate to alcohol service, such as recognizing intoxication and refusing service to a guest. Consult with Manager when support is needed.

- Be perceptive, proactive, and engaging. Anticipate your guests needs. Personalize the guest experience when possible; remember your guest and their requests

- Complete pre-shift preparation such as preparing and stocking garnishes, pre-mix, and ice. Create syrups and in-house infusions.

- Complete side work and closing tasks as required such as cleaning, sanitation of ice bins, and restocking for next shift.

- Operate efficiently and calmly throughout peak service times and high stress situations. Seek assistance from leadership when needed to ensure guest satisfaction.

- Properly open and close beer taps.

- Polish glassware, record any breakage.

- Maintain bathroom spaces during shift.

- Remove trash. Restock service stations and service bar areas.

- Make coffee, tea, and espressos.

- Prepare and present final bill to guest for payment. Obtain settlement and process using the POS system with adjusted tip if noted.

- Check out with manager once shift is complete.

- Practice cleanliness and safety in all dining areas, liquor and wine storage areas.

- Professionally handle guest complaints, solve problems, apologize/emphasize during guest complaints, follow up. Communicate any elevated complaints that could not be resolved to Food & Beverage management.

- Assist team members as needed to promote a positive teamwork environment.

- Practice conscious knowledge of food allergies and safety. Communicate allergy concerns to guests.

- Escalate associate concerns to Restaurant Manager.

- Demonstrate a team-focused attitude and encourage collaboration.

- Understand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures.

- Attend meetings and training sessions as required.

- Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.

ESSENTIAL FUNCTIONS OF THE JOB:

- Ability to remain standing for up to 8 hours

- Ability to lift items overhead. Ability to bend and reach frequently and repetitively during a shift.

- Ability to move quickly based on guest needs

- Ability to regularly move and lift up to 50 lbs.

- Ability to use repetitive manual dexterity, such as typing, polishing, using hand tools, and fixing small items

- Ability to bend, stretch, and reach frequently, including above head, and repetitively during a shift

- Ability to bend and kneel

- Ability to visibly survey property areas clearly

- Ability to view a digital computer/tablet screen

- Ability to communicate and exchange information effectively, often in a public/group setting

- Ability to read, write, speak, and understand English

- Ability to perform assigned tasks, operate equipment, and complete job duties in a safe manner.

KEY SKILLS & EXPERIENCE REQUIRED:

- 1+ year professional bartending experience at a full service, high-paced bar.

- High School diploma/GED

- Demonstrates strong communication, organizational, and problem-solving skills.

- Strong beverage knowledge with understanding of cocktail recipes and basic wine and beer familiarity.

- Able to complete a satisfactory background check

- Available and willing to work flexible hours based on business needs including weekdays and weekends.

- Demonstrates strong communication, organizational, and problem-solving skills.

- Expresses sincere enthusiasm for the role and passion for food and beverage

- Must know how to prioritize, delegate, and respond in a timely fashion. Able to work under pressure, multi-task, and stay focused while maintaining hospitality.