About this role
## This is a full-time position.
Hours are Monday-Friday 7am-4pm with occasional overtime.
Memphis, TN 38114
Starting pay is $17-$20/hour.
Customer Service Representative
Address customer inquiries or appropriately escalate to relevant departments, providing timely information and assisting in problem resolution
Process orders (including all that entails) and ensure they are fulfilled on time; adjust shortages and/or discrepancies when needed and inform the appropriate parties
Provide status updates on orders if requested
Prepare and ensure the accuracy of shipping documentation through the designated WMS system, meeting all specified requirements (e.g., placards, pictures, tally sheets)
Resolve complex and conflicting issues related to customer service, ensuring customer satisfaction
Ensure timely dispatch and shipping of products, adhering to customer deadlines and operational targets
Coordinate the routing of completed orders to clients, brokers, and third-party contacts
Provide backup support for the Office Lead position, ensuring continuity in service delivery
Experience:
Preferred
Logistics experience.
1-3 years relevant experience.
High school or Associate’s Degree from an accredited College or University or equivalent
Skills:
Strong multi-tasking and organizational skills
Ability to prioritize tasks and work quickly and efficiently
Strong communication skills
Detail oriented
Proficient computer user, with capabilities in Microsoft Office (Word, Outlook, Excel)
Schedule:
Monday – Friday; 7am – 4pm
Compensation / Pay Rate (Up to): $17.00 - $20.00 Per Hour