About this role
Service Coordinator
Schedule: 8:00 AM – 4:30 PM
Location: Jupiter, FL | Full-Time
We are seeking an experienced Service Coordinator to coordinate residential and/or commercial service calls, schedule field technicians, communicate with customers, and support service billing and administrative operations.
Key Responsibilities
- Answer incoming customer calls and service requests professionally.
- Gather detailed information about service issues to help determine appropriate service needs.
- Schedule and dispatch field technicians based on location, availability, urgency, and qualifications.
- Coordinate emergency and priority service calls.
- Communicate appointment times, updates, delays, and schedule changes to customers.
- Gather and document property-access information and other site requirements.
- Provide technicians with complete and accurate information before they arrive at the job site.
- Create and maintain accurate work orders and customer records.
- Track and manage field and service technicians’ working hours, attendance, breaks, overtime, and on-call time, ensuring accurate and compliant timekeeping records.
- Prepare customer invoices and process payments.
- Receive, enter, and verify supply-house and vendor invoices.
- Communicate with customers, technicians, vendors, management, and accounting.
Qualifications
- Minimum 1 year of dispatch experience in electrical, HVAC, plumbing, or a similar service trade, with experience scheduling and coordinating field technicians.
- Experience with Microsoft Office, CRM, accounting and dispatch software.
- Excellent customer service, communication, and telephone skills.
- Strong organization and attention to detail.
- Ability to multitask and prioritize in a fast-paced service environment.
- Strong computer and data-entry skills.
- Professional, dependable, and customer focused.
- High school diploma or equivalent.
Benefits
- Medical, Dental, and Vision Benefits
- 401(k) Retirement Plan with Employer Match
- Supplemental Insurance Options
- Paid Time Off
- Opportunities for Career Advancement
- Weekly Paychecks