Chase Home Lending Portfolio Operations - Product Delivery Executive Director

Bring your expertise to shape and enhance the journey of products from inception to our customers' hands. Mentor a dedicated team and lead key activities across the product life cycle, turning challenges into opportunities for continuous value and delivery. As a Product Delivery Director in Home Lending Portfolio Operations, you will foster enhancements and optimize the way products are delivered to customers.
Job Responsibilities

- Drive adoption of modern, agile ways of working and build repeatable systems that enable teams to move faster with less friction.
- Build and deliver crisp, audience-calibrated communications for senior leadership. Translate portfolio complexity into clear narratives that drive decisions, surface risks early, and demonstrate progress against critical priorities.
- Define, track, and report delivery metrics. Drive improvements in cycle time, production stability, quality, and delivery speed.
- Act as the connective tissue between Portfolio Operations and Transformation Business Management, ensuring portfolio health, roadmap discipline, and executive storytelling remain aligned.
- Craft compelling, senior-ready communications that translate portfolio complexity into clarity, with a clear takeaway and action.
- Create repeatable structures that enable leaders to focus on transformation rather than administration.
- Deliver on the highest priorities while maintaining focus on future needs.
- Connect product, operations, and technology teams to anticipate challenges and opportunities.
- Mobilize teams through credibility, clarity, and momentum while raising the bar for performance and accountability.

Required Qualifications, Capabilities, and Skills

- 10+ years of progressive leadership experience in portfolio management, program management, strategy, or operational leadership within financial services or mortgage banking.
- Proven track record of leading large cross-functional teams with accountability for delivery outcomes across multiple workstreams.
- Deep expertise in portfolio and program management, including intake, prioritization, dependency management, delivery metrics, and operating cadence.
- Demonstrated ability to define and track delivery metrics and use data to drive accountability and continuous improvement.
- Exceptional strategic communication skills with the ability to deliver executive-level narratives.
- Strong financial acumen, including budget management and business case development.
- Deep understanding of agile product management, portfolio operations, and transformation methodologies.
- Proven ability to simplify complexity and focus stakeholders on priorities.
- Fluency in AI and emerging technologies, including practical application of AI-driven solutions to improve delivery, decision-making, and productivity.

Preferred Qualifications, Capabilities, and Skills

- Recognized thought leader in a related field.
- MBA or other advanced degree.