Manager, School Support - NYC Enrollment

Company Description

Uncommon Schools is a nonprofit network of high-performing public charter schools dedicated to providing an exceptional K-12 education in economically disadvantaged communities. Operating in Boston, Camden, New York City, Newark, and Rochester, we are committed to closing the college completion gap and preparing every student for college and beyond. Our students consistently exceed national benchmarks , reflecting our dedication to their success. We invest deeply in our educators , offering weekly coaching, feedback, and professional development to ensure excellence in teaching and leadership. Join us to work hard, do good, and make a lasting difference!

Job Description

The Manager of School Support for NYC Enrollment plays a critical role in guiding families from initial interest to Day 1 readiness. By overseeing regional lead conversion and family outreach, this role directly supports Uncommon Schools' mission by ensuring schools meet their student application and enrollment targets. You will manage the systems, data reporting, and operational strategies that drive enrollment success across the New York City region. In this role, you will partner closely with school operations teams, external affairs, and community partners to remove barriers and optimize the family enrollment journey. Ultimately, your work empowers a dedicated regional enrollment team to deliver a welcoming, consistent, and highly responsive experience for prospective families.

Responsibilities

Team Leadership & Development

- Manage and support a team of four staff members.
- Establish clear team goals, outreach expectations, and performance tracking systems to support regional new student lead, application and enrollment targets.
- Create and implement an annual professional development calendar to equip the regional enrollment team with community family outreach and recruitment skills.
- Oversee administrative team tasks, including approving timesheets and managing 25% of the NYC Enrollment Cost Center budget for events and engagements.

Strategy & Execution

- Develop and manage lead engagement strategies, prioritizing target populations and tracking outreach effectiveness to ensure timely lead conversion.
- Collaborate with External Affairs, Marketing, and school teams to maximize digital ad and referral campaigns.
- Ensure a 24-hour response time for the NYC Enrollment email inbox and phone line while maintaining a target lead conversion rate.

Operations & Data Management

- Serve as the regional subject matter expert for enrollment systems, including Salesforce and SchoolMint, to ensure accurate data tracking and process execution.
- Manage all new student offers during the peak conversion season of April through September, utilizing school targets and budgets to determine offer volume.
- Oversee student enrollment and record compliance, ensuring all student transfers and documentation align with Department of Education policies.

Cross-Functional Collaboration

- Partner with school operations teams to share data trends, identify gaps in enrollment plans, and recommend data-driven improvements.
- Design tools, systems, and resources for school-based teams to ensure enrollment processes are executed consistently across all campuses.
- Conduct training workshops and provide one-on-one support for school operations leaders to build their proficiency in enrollment systems and best practices.

Qualifications

Required Qualifications

- Bachelor's degree.
- 3–4 years of relevant experience.

Preferred Qualifications

- 4 years of experience in team management, student recruitment, or enrollment management.
- 3 years of experience in community engagement, outreach or sales.
- Verbal and written fluency in Spanish.
- Experience utilizing Outlook, Excel, Google Drive, SchoolMint, and Salesforce Salescloud.

Additional Information

Our people are what make us Uncommon.  We offer competitive compensation and comprehensive benefits that support the personal health, wellness, and finances of our staff and their families. Our compensation philosophy values equity & fairness and attracting & retaining top talent.

Compensation

Compensation for this role is between $97,400 to $118,000.

Starting pay is determined using various factors including but not limited to relevant professional experience, education, certifications, and tenure with Uncommon Schools. If you meet all job description requirements you will likely receive an offer of $103,300.

Benefits

- Regional staff will have the same holidays and sustainability days as school-based staff in their region, and flexible summer PTO
- Extensive, best-in-class training and development  
- Comprehensive health, dental, and vision insurance plans + pre-tax flexible spending (FSA), dependent care (DCFSA), and health saving accounts (HSA)
- Financial Planning 403(b) retirement savings program + employer match

- Paid leave of absence options (parental, medical, disability, etc.)
- Mental health and counseling support + wellness benefits

*A detailed list of all benefits is located  HERE .

At Uncommon, we believe that a supportive and welcoming environment helps our students, staff, and community thrive. We are dedicated to building a team that brings a wide range of perspectives and experiences, reflective of the communities we serve---with over 70% of our staff identifying as people of color. Our organization values respect and open dialogue on important topics that shape our school culture.

As an equal opportunity employer, Uncommon provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We also ensure that individuals with disabilities receive all privileges and benefits associated with employment and are provided reasonable accommodations for the interview process and to perform core job functions. If you would like to request an accommodation, please email [email protected].