About this role
Job Track Description:
- Performs business support or technical work, using data organizing and coordination skills.
- Performs tasks based on established procedures.
- In some areas, requires vocational training, certifications, licensures, or equivalent experience.
General Profile
- Expands skills within an analytical or operational process.
- Maintains appropriate licenses, training, and certifications.
- Applies experience and skills to complete assigned work.
- Works within established procedures and practices.
- Works with a moderate degree of supervision.
Functional Knowledge
- Has developed skills in a range of processes, procedures, and systems.
Business Expertise
- Integrates teams for the best outcome and achievement of company goals.
Impact
- Impacts a team, by example, through the quality service and information provided.
- Follows standardized procedures and practices.
- Receives regular, but moderate supervision and guidance.
Leadership
- Has no supervisory responsibilities.
- Manages own workload.
Problem Solving
- Ability to problem solve without supervisory approval.
- Evaluates and selects solutions from established operating procedures.
Interpersonal Skills
- Exchanges information and ideas effectively.
Responsibility Statements
- Captures and validates more complex data.
- Pre-adjudicates documents and corrects data.
- Researches and examines issues and ensures information is available for next steps.
- Conducts extra searches to extract accurate data and inputs the same.
- Completes assignments using multiple source documents to verify data.
- Follows up on pending research documents.
- Returns electronic data forms to the customer for additional information.
- Performs other duties as assigned.
- Complies with all policies and standards.