Continuous Improvement Manager, Amazon Transportation Services, ACES Outbound Transportation

Description

Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.
This is your chance to make history.

We're seeking a strategic leader to drive innovation and excellence in our carrier and driver learning ecosystem. This senior-level position will shape the future of our learning strategy while leading cross-functional teams to deliver best-in-class training solutions.

Key job responsibilities
Process Optimization
- Identify and analyze operational inefficiencies
- Develop and implement process improvement solutions
- Lead Lean/Six Sigma projects
- Create standardized work procedures
- Monitor KPIs and metrics for transportation operations

Project Management
- Lead cross-functional improvement projects
- Develop project timelines and resource allocation plans
- Track project progress and ROI
- Manage change implementation processes
- Document and report project outcomes

Data Analysis
- Analyze transportation metrics and performance data
- Identify trends and improvement opportunities
- Create data visualization tools and dashboards
- Develop predictive models for operational optimization
- Generate regular performance reports

Team Leadership
- Train staff on continuous improvement methodologies
- Facilitate improvement workshops and kaizen events
- Coach teams on problem-solving techniques
- Build and maintain improvement culture
- Coordinate with various departments and stakeholders

A day in the life
Review overnight transportation reports, noting any significant disruptions or issues that occurred.

Attend the daily operations and discuss current performance metrics, ongoing projects, and any immediate challenges.
Facilitate a cross-functional team through problem identification and solution brainstorming.
Analyze data from the Transportation Management System (TMS) to identify trends in route efficiency.
Meet with the finance team to review the ROI of recent improvement projects and discuss budget allocation for upcoming initiatives.
Work on the project plan for an upcoming automation initiative aimed at reducing manual data entry in the dispatch process.

About the team
As part of Amazon Customer Excellence Systems (ACES) team, we work to continually improve the Amazon Logistics experience. We look after high-impact initiatives and help to develop, roll out and look after a range of logistics-focused projects. Using data-driven tools, we’re able to see how we can make processes better and more efficient, or how we can reduce waste across the business.

Our team supports field operations to launch new programmes and technology-based solutions across Mexico, helping them meet customer demand and drive customer-focused innovation.

Basic Qualifications

- Bachelor's degree
- Experience in English-language communication skills, both written and verbal
- Experience working in an operations, supply chain, transportation, project management or management consulting role
- Experience with Six Sigma tools and Lean techniques

Preferred Qualifications

- Experience handling multiple competing priorities and complex projects with multiple stakeholders (e.g. definition of accurate network expansion plans, vendor development, quality assurance, design and cost improvement, team and stakeholder engagement)
- Master's degree

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.