Facilities Operations Manager

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position description

We are seeking an Operations Manager to join our team.

Position Summary:

We are seeking an Operations Manager to join us in one of our Client’s regional locations (Hicksville, NY, Albany, NY, Syracuse, NY, Buffalo, NY and Boston, MA).  This individual will report to the account team’s Manager of Operations and will directly support an account-based Integrated Facility Management (IFM) team.  The position will be responsible for overseeing and optimizing our account team’s operations processes.  This individual will utilize best facilities management practices by documenting and implementing processes and procedures into efficient and repeatable methods to deliver best in class operational outcomes.

An emphasis will be placed on improving the overall client experience as well as on positive and timely response to concerns or needs of the client.  The Operations Manager will demonstrate leadership, responsiveness, and creativity while overseeing ongoing improvement initiatives for creating consistent, efficient and best in class delivery of our IFM scope of services.  The role will drive client satisfaction, demonstrating value to the client with a focus by managing initiatives and process improvement efforts with responsiveness and urgency.  The role will work hand-in-hand with our Engineering Manager and will be asked to leverage organizational skills, problem solving, and creative thinking to resolve escalated issues, drive continuous process improvement and team development in a dynamic environment. There will be extensive interaction with both internal and external customers to ensure seamless delivery of our services while meeting JLL’s goal to provide our clients with the highest level of service available.

Essential Functions:

- Provide operational leadership setting the account’s operational direction through matrix management of our IFM team, including Sr Facility Managers, Facility Managers and Engineers responsible for operations and maintenance programs for all building/site types within JLL’s managed portfolio.

·         Work with key stakeholders, business, and key technical leaders to help align functional solutions and execute a plan for programs including data management, data governance, data quality, and operational alignment, along with reporting and analytics.

·         Proactively manage assigned projects/programs to ensure milestones are achieved as planned including proactively managing execution progress, managing communications, reporting status, managing resources, managing change, removing roadblocks, and resolving conflicts.

·         Develop and implement innovative programs and processes that aim to reduce short and long term operating costs and increase our field team’s productivity.

·         Detect operational issues, process problems, and other risks and work with the appropriate team members to find resolutions.

·         Oversight/support of our operational systems and tools that support the account’s IFM team which include but are not limited to Corrigo, IntelliCommand, Operations Risk Register, Telecom Site Tiering Tracker, Field Guide Processes, Arc Flash Program, and JLL Client Assurance Program (JCAP)

- Manage the account / client risk register tracking all asset, facility, and process risks to client operations and facility / asset reliability.  Develop and lead report out meetings with client’s upper management.

·         Provide oversight for our Asset database and ongoing maintenance.  Management of Facility inspection/assessment programs that will provide facility condition data that will feed the account Capital Budgeting process. Ensure data feeding Capital Asset Renewal dashboards is accurate and up to date.

·         Utilize the asset database to develop asset replacement information that can be utilized by the account team as well as BU representatives to develop replacement strategies.

·         Work with team to ensure Work Order service levels, client communication requirements, and reliability KPIs and CPIs are met.

- Build successful relationships across the account, including regional and Center of Excellence, to ensure business requirements are understood and to promote confidence, forward planning and best practices – be a trusted advisor.  Collaborate with account-wide team and proactively share and reapply all learnings, successes and best practices.
- Lead cross-functional teams supporting daily use of computerized maintenance management systems (CMMS) while developing and executing comprehensive preventive and predictive maintenance strategies across multi-site portfolios.
- Implement strategic vendor management frameworks that drive contractor accountability through performance-based SLAs, real-time work order tracking systems, and quarterly business reviews, while optimizing scheduling efficiency to reduce response times and ensure seamless coordination across maintenance and emergency service workflows.

·         Position requires limited domestic travel within the client account’s portfolio.

Required Knowledge, Skills and Abilities (KSA)

- Strong background in the Facility Management business and service delivery
- Familiarity with critical system operations, standard operating procedures and industry standards with the management of MEP systems
- Ability to effectively communicate engineering directives / initiatives to an operations team
- Ability to manage urgent matters with thought leadership, collective reasoning, and a leadership mentality.
- Managerial experience of direct and non-direct reports. Ability to get peers on board through vision sharing and trust.
- Demonstrated ability to develop successful relationships with and influence customers, both internal and external.
- Excellent verbal/written communication and presentation skills.
- Proven record of providing excellent internal and external customer service.
- Drive for results and innovation.
- Strong organizational, management, and supervisory skills.
- Experience in matrix management organization desirable.
- Knowledge of Work Order or CMMS operating systems.
- Advanced computer skills with emphasis on Excel and possess the ability to analyze data.

Supervisory Responsibilities:

- Lead, manage and develop a professional, friendly, creative, energetic, and detail-oriented team of direct and indirect employee(s) in the delivery of service excellence.
- Actively support an environment of teamwork, co-operation, performance excellence and personal success.
- Participate in performance management and personal development planning for members of the team.  Prepares succession and growth plans.
- Act as an ambassador for JLL, adopting and maintaining the firm’s core values of Teamwork, Ethics and Excellence

Minimum Required Education & Experience:

- Bachelor’s degree or equivalent work experience in Facilities Management with management/technical emphasis.
- Minimum of 8 years industry experience either in the corporate environment, third party service provider or as a consultant.

- Experience in engineering and/or operations leadership roles, with a focus on process improvement, technical excellence and innovation.
- Proven track record in driving innovation and successful implementation of process initiatives.
- Ability to adapt to a fast-paced and changing environment.
- Excellent communication, leadership, and interpersonal skills.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

100,000.00 – 150,000.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Albany, NY, Buffalo, NY, Hicksville, NY, Syracuse, NY

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here .

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected] . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our  Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.