About this role
**SHIFT BONUS**
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
About Us
PET Emergency Treatment is a fully operational, essential business providing the highest quality 24-hour emergency veterinary service to our community. We work in a fast-paced, team-focused environment where compassion and professionalism go hand-in-hand. Our team values continual education, collaboration, and supporting both people and pets through critical moments.
The Role
We’re seeking a Customer Service Representatives who are passionate about helping others, thrive in a busy environment, and can communicate with warmth, clarity, and empathy. This position involves greeting clients, coordinating patient flow, and serving as the essential link between clients, doctors, and technical staff. We have a part time and full time position available. These shifts are 10 hour shifts
Key Responsibilities
- Provide exceptional in-person and phone customer service
- Manage high call volumes and client check-in/check-out processes
- Accurately maintain client records and financial accounts
- Triage incoming cases over the phone and in person
- Offer compassionate support to grieving or stressed clients
- Resolve service issues promptly and professionally
- Maintain excellent communication between clients, staff, and veterinarians
What We’re Looking For
- Strong customer service and problem-solving skills
- Excellent phone etiquette, listening skills, and emotional intelligence
- Ability to multi-task in a fast-paced environment
- Comfort working both independently and as part of a team
- Previous veterinary or medical experience preferred
- Proficiency with office software and phone systems a plus
If you are compassionate, detail-oriented, and want to make a difference in the lives of pets and their families, we’d love to meet you!
Apply now and join a team that truly cares.