Process Coach

As a Process Coach, you will be responsible for coordinating daily activities to ensure production targets and quality standards are met within your assigned area. You will lead a group of team members, standardize work, drive root cause analysis on quality issues using tools such as QLS and NGAVS, implement containment and corrective actions, and support Ford Production System (FPS) practices. You will also manage people-related processes, escalate issues when needed, coordinate field/campaign follow-up, and ensure controlled documents and versatility matrices remain up to date. This role requires close collaboration across departments to guarantee smooth unit flow and continuous quality improvement.

Qualifications for external candidates

- Completed Bachelor's degree.
- 1 year or less of work experience.
- Spanish and English language proficiency.
- Strong conflict management, communication, leadership, and proactivity skills.
- Knowledge of Microsoft Office and statistical tools.

Must Have Skills

- Conflict management
- Communication
- Leadership
- Proactivity
- Microsoft Office proficiency
- Use of statistical tools

Highly Desirable Skills

- Experience with QLS and NGAVS quality tools
- Familiarity with Ford Production System (FPS) principles
- Root cause analysis methodologies (DMAIC)
- Experience with PeopleSoft (DROT) or similar HR/administrative systems

Education preference

Completed Bachelor's degree, preferably in Industrial Engineering, Manufacturing Engineering, Mechanical Engineering, or a related field.

Competency or skills to be gained

- Structured root cause problem-solving (QLS, NGAVS, DMAIC)
- Team leadership and people management fundamentals
- Ford Production System (FPS) implementation and standardization
- Quality containment and corrective action coordination (ICA/PCA)
- Cross-functional collaboration and escalation management
- Continuous improvement (kaizen) project execution