About this role
Job Summary
The Concierge facilitates an exceptional guest experience by handling diverse requests. Responsibilities include making reservations for meals and transportation, offering expertise on dining options, arranging tours, excursions, and providing assistance with services like dry cleaning and pharmacy locations.
Primary Responsibilities & Essential Functions
- Greet and welcome guests warmly and with enthusiasm.
- Develop and maintain service relationships to fulfill patrons' needs.
- Provide information on local attractions, directions, and recreational options.
- Make reservations for various guest experiences.
- Assist in managing hotel events.
- Maintain effective communication with front desk, housekeeping, and bell staff.
- Respond promptly to guest inquiries.
- Anticipate and exceed guest expectations.
- Attend staff meetings to stay informed about arrivals and amenities.
- Work independently to identify opportunities for enhancing guest experience.
- Perform all other duties as assigned.
Qualifications
Education and Experience
- Preferred experience in Hospitality or other customer-centric roles.
- Adequate education and literacy to read product labels and effectively communicate with guests regarding job-related needs.
Knowledge, Skills, Abilities
- Detail-oriented and thorough.
- Discreet and respectful of guests' privacy.
- Consistently performs work to the highest standards.
- Knowledgeable about local restaurants, shopping, and recreation.
- Possesses administrative skills.
- Demonstrates organizational and multitasking abilities.
- Maintains a positive attitude and remains patient in all situations
Physical Demands
- Must be able to withstand prolonged standing, walking and frequent parking/ retrieving of guests vehicles
- Frequent walking, standing, bending, stooping, and reaching
- Must be able to lift up to 50lbs
Working Conditions
- Indoor and outdoor environment
- Possible exposure to extreme heat or cold depending on season
- Direct communication with guests at the front desk
The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.