Hard Rock Hotel - Reservation Agent

We are currently looking for a Reservation Agent who will be the first point of contact for guests booking their stay. You’ll be responsible for managing reservations efficiently, accurately, and with that signature Hard Rock attitude — friendly, energetic, and service-focused.

🔧 Job Role:

- Handle all guest reservation inquiries via phone, email, and booking platforms

- Enter, update, and manage bookings in the property management system

- Upsell rooms, packages, and hotel experiences where applicable

- Provide accurate information on rates, availability, services, and promotions

- Coordinate closely with Front Office and Revenue teams to ensure seamless operations

- Maintain clear and professional communication with all guests

- Assist in managing online reservation systems and OTA communications

- Follow all reservation procedures and data privacy standards

✅Requirements

- Previous experience in reservations or front office is a strong asset

- Applicants must be in Malta or hold a European passport

- Excellent telephone etiquette and communication skills

- Organised, accurate, and customer-focused

- Familiarity with PMS/CRS software is a plus

- Fluent in English; additional languages are an advantage

- Able to work flexible hours, including weekends and holidays

- Professional, energetic, and ready to deliver top-tier guest service

🎸 READY TO BE THE VOICE BEHIND THE EXPERIENCE?

Press the APPLY button and help us set the stage for unforgettable stays at Hard Rock Hotel Malta.