About this role
Make a Difference Every Day.
Looking for a role with purpose, variety, and the opportunity to genuinely help people? At Seven West Media, our Customer Service team supports customers through some of life's most important moments while helping businesses connect with their communities. Whether assisting families with notices, supporting government and business clients, or helping customers navigate our products and services, you'll be part of a team that makes a real impact every day.
We’re looking for a dynamic Customer Service professional who enjoys variety and thrives in a busy environment. You’ll support customers across different areas of the business, confidently moving between calls, orders, inbox enquiries and administration, while providing friendly, accurate and efficient service.
About the role:
- Taking incoming customer and order enquiry calls.
- Managing multiple queues and servicing different business units.
- Processing classified advertising orders for business clients including government organisations, agencies and funeral directors.
- Assisting members of the public with advertisements including death notices, real estate, motoring, employment and general classifieds.
- Proofreading and editing customer advertisements and online orders.
- Booking advertisements and coordinating artwork requirements.
- Setting up and maintaining the daily index.
- Managing multiple inboxes and customer requests.
- Providing outstanding customer service while meeting deadlines and service standards.
About you:
You'll be an adaptable team player who enjoys helping people and can confidently manage competing priorities.
To
- Previous customer service experience, either phone-based or face-to-face.
- Strong communication and relationship-building skills.
- Excellent attention to detail and accuracy.
- The ability to work under pressure and meet multiple deadlines.
- A positive, can-do attitude.
- Strong organisational and multitasking abilities.
- Confidence learning new systems and processes.
- Experience in contact centres, administration, internal sales, or industries such as funerals, insurance, healthcare, real estate, superannuation, or media will be highly regarded.
About the benefits:
- A role with genuine purpose and community impact.
- Enjoy benefits including salary sacrifice and paid parental leave.
- Access to employee discounts across entertainment and a range of iconic brands.
- Enjoy an onsite cafe, free onsite gym and free EV charging bays.
- The opportunity to work with one of Western Australia’s leading media organisations.
About us:
In January 2026, Seven West Media and Southern Cross Media Group (ASX: SXL) joined forces to create one of Australia’s most powerful and influential media companies. The result? A true multimedia heavyweight with a market‑leading footprint across television, audio, publishing and digital.
We are home to some of the country’s most iconic brands and platforms. Our portfolio includes the Seven Network and its channels 7two, 7mate, 7flix and 7Bravo, along with 7plus, 7NEWS.com.au, LiSTNR, the Hit and Triple M radio networks, The Nightly, The West Australian, The Sunday Times and The Northern Suburbs Weekly. Together, these brands reach millions of Australians every single day.
If you're looking for a rewarding role where every day is different and your work truly matters, we'd love to hear from you.
If you’re a confident communicator who enjoys variety, has a great eye for detail and genuinely loves helping people, we’d love to hear from you. Apply now and join our Customer Service team.
Please note, only applicants with valid Australian work rights will be considered. We are an equal opportunity employer committed to fostering diversity and inclusion. We do not accept any unsolicited agency resumes and will not be responsible for any fees related to unsolicited resumes. #TheWestAustralian