About this role
Oracle Cloud is the first public cloud built from the ground up to be a better cloud for every application. By rethinking core engineering and systems design for cloud computing, we created innovations that solve problems that customers have with existing public clouds. We accelerate migrations of existing enterprise workloads, deliver better reliability and performance for all applications, and offer the complete services customers need to build innovative cloud applications.
Oracle Cloud Infrastructure is a smart, motivated, and diverse group that is focused on bringing the world’s most important work to OCI. We build and operate all our cloud regions to be reliable and high-performance. Our customers and their mission are the center of what we do. We strive to improve our knowledge of the challenges our customers face which we use to enhance our cloud capabilities and work together to deliver their mission.
We are looking for a senior manager who is passionate about operations and the customer experience. You should be comfortable supporting distributed systems that interact with a variety of services. You should enjoy driving effective organizations, coaching and mentoring, and representing your organization to senior leadership. You should value simplicity and scale, work comfortably in a collaborative, agile environment, and be excited to learn.
We offer unique opportunities for smart, hands-on leaders with the expertise and passion to solve difficult problems in distributed highly available services and virtualized infrastructure. At every level, our engineers have a significant technical and business impact designing and building innovative new systems to power our customer's business critical applications.
Monitors regular administration and mentors' team to conduct performance trend analyses and manage server capacity. Oversees team efforts to optimize system configurations and backups. Leads team in developing and implementing enhancements to improve the performance reliability, and security, of systems and environments. Mentors team to investigate system issues and facilitate high-severity incident triage to drive incident resolution and prevention. Supervises team for escalated support cases to drive issue resolution for a wide range of production environment problems.
Minimum Job Qualifications
Education and/or Experience:
8 years of experience in computer network administration, database management, systems architecture, systems administration, or related field
OR
Bachelor's Degree in information technology, computer science, engineering or related field AND 4 years experience in computer network administration, database management, systems architecture, systems administration, or related field
OR
Master’s Degree in information technology, computer science, engineering or related field AND 2 year experience in computer network administration, database management, systems architecture, systems administration, or related field.
Job Skills:
Customer Service Demonstrated ability in or knowledge of customer service, including identifying and resolving customer needs and handling sensitive situations with diplomacy.
Cybersecurity Trends Demonstrated ability in or knowledge of cybersecurity trends, including staying current with industry threats, best practices, and emerging technologies.
Incident Management and Response Demonstrated ability in or knowledge of incident management and response, including timely handling and escalation of incidents to minimize business impact.
Operating Systems Demonstrated ability in or knowledge of operating systems, including installing, upgrading, and troubleshooting various operating environments.
Performance Tuning Demonstrated ability in or knowledge of performance tuning, including optimizing system or application performance and using relevant tools and techniques.
Systems Integration Demonstrated ability in or knowledge of systems integration, including describing, supporting, or overseeing technology integration projects.
Technical Writing Demonstrated ability in or knowledge of technical writing, including developing and maintaining accurate technical documentation.
Training and Development Demonstrated ability to design and deliver effective training programs to build team and individual capabilities.
Troubleshooting Demonstrated ability in or knowledge of troubleshooting, including diagnosing and resolving issues across various technical domains.
Technical Account Management Demonstrated ability to manage technical relationships and ensure successful outcomes with key accounts.
Cloud Architecture Demonstrated ability in or knowledge of cloud architecture, including designing scalable, reliable, and performant cloud services.
Cloud Computing Demonstrated ability in or knowledge of cloud computing, including deploying, managing, and securing cloud environments and applications.
Scripting Languages Demonstrated ability in or knowledge of scripting languages, including writing and maintaining scripts to improve system efficiency.
Preferred Job Qualifications
Education and/or Experience:
9 years of experience in computer network administration, database management, systems architecture, systems administration, or related field
OR
Bachelor's Degree in information technology, computer science, engineering or related field AND 5 years of experience in computer network administration, database management, systems architecture, systems administration, or related field
OR
Master’s Degree in information technology, computer science, engineering or related field AND 3 years of experience in computer network administration, database management, systems architecture, systems administration, or related field.
Job Skills:
Oracle Product Knowledge Demonstrated knowledge of Oracle products and the ability to educate customers on their effective use.
People Leadership / Management Experience:
1 year of experience in a leadership role with or without direct reports.
Budget Experience:
1 year of experience working with operating budgets and/or project financials.