Application Production Support Technician

Every moment counts. Especially those you live to the fullest. Welcome to Consort Group.

For over 30 years, Consort Group has been helping companies leverage their data and infrastructure. It is backed by two leaders, Consortis and Consortia, and places people and social responsibility at the heart of its values.

This is your future team

Established in 2021, Consort Portugal supports the strategic offshoring choices of our clients, particularly in Europe, and brings our expertise in infrastructure services to the Portuguese market. With a team of around 45 employees, our Service Center based in Porto is developing a dynamic nearshore business, offering the French and European markets an environment of excellence and high potential.

Application Production Support Technician

This is your mission

Are you passionate about application support, production environments, and financial systems? Then this position is for you.

As an Application Production Support Technician , you will be responsible for ensuring the stability, availability, and performance of critical trading, risk, and P&L applications. Working within a global support organization, you will act as a key point of contact between business users, infrastructure teams, and development teams, ensuring seamless service delivery and rapid incident resolution.

Build side:

- Contribute to the implementation and enhancement of production support processes.
- Analyze change requests and coordinate application releases.
- Assist in validating application connectivity, performance, and security controls.
- Develop automation scripts and tools to improve operational efficiency.
- Participate in Proof of Concepts (PoCs) and continuous improvement initiatives.
- Support monitoring framework enhancements and alerting strategies.
- Collaborate with development teams to improve application supportability.
- Contribute to knowledge management and operational documentation.

Run side:

- Provide Tier 2 and Tier 3 support for business-critical applications.
- Monitor application health and proactively identify potential issues.
- Investigate, troubleshoot, and resolve incidents within agreed service levels.
- Perform root-cause analysis and implement preventative actions.
- Manage incidents, service requests, and problem records through ServiceNow.
- Support production releases and deployment activities.
- Coordinate with global support teams to ensure continuous service coverage.
- Produce post-incident reports and communicate effectively with stakeholders.
- Participate in on-call and production support rotations when required.

This is your background

You have experience supporting business-critical applications within complex production environments.

You are comfortable operating in fast-paced environments where responsiveness, reliability, and service quality are essential. Experience within financial services, trading systems, risk platforms, or investment banking environments will be highly appreciated.

This is your expertise:

- Application Production Support
- Incident, Problem and Change Management
- ITIL Best Practices
- ServiceNow
- Microsoft SQL Server
- SSAS (SQL Server Analysis Services)
- SSRS (SQL Server Reporting Services)
- ClickHouse
- Monitoring Tools (Geneos, Dynatrace or equivalent)
- Scheduling Tools (Autosys, Crontab or equivalent)
- Python Scripting
- PowerShell Scripting
- Automation and Operational Efficiency
- Release and Deployment Support
- Root Cause Analysis
- Technical Documentation and Knowledge Management
- Enterprise Application Monitoring
- Financial Systems Support

Nice to Have

- Investment Banking experience
- Knowledge of P&L and Risk Reporting processes
- Understanding of trade lifecycle concepts
- Experience supporting Front Office or Middle Office users
- Exposure to global follow-the-sun support models

This is how you work as part of a team:

- Excellent communication skills
- Strong analytical and problem-solving abilities
- Adaptability in dynamic business environments
- Results-oriented mindset
- Ability to remain calm under pressure
- Strong stakeholder management skills
- Collaborative and service-focused approach
- Ownership and accountability for production issues

Language Skills :

- English: Fluent (Mandatory)

This is our commitment

At Consort Group, you are an expert who we support so that every assignment becomes a step that counts.

- Attentive and human onboarding
- A truly hands-on management style
- Continuous training opportunities
- Concrete commitments: inclusion, equality, solidarity
- A comprehensive HR package: health insurance, TR card, CSE
- A culture of feedback and meaningful projects

The recruitment process:

- An initial phone call with our recruitment team
- An HR interview and a job interview with a business engineer
- A test or technical interview with one of our experts
- A final meeting with your future manager or project manager
- And if we're a good fit, we'll get started together

Good to know

Location: Lisbon

Contract: Permanent contract

Remote work: Hybrid (50%)

Salary: From 28 K€ to 40 K€ (depending on experience) gross annual salary

What you will do here, you won't do anywhere else.

This moment is yours.