Maitre'D - Avenue Sky Lounge New York

Part-time team members who meet the requirements are eligible for:

- State Applicable Time Off
- Mental Health Support and Services
- Pet Insurance
- 401(k) Retirement Program with Employer Match
- Employee Assistance Program
- TAO Savings Marketplace
- Employee Discounts

Responsible for checking in and managing the seating of all guests, both reservations and walk-ins. Manages reservation book and accepts walk-in guests to help maximize seating for each shift. Acknowledges and interacts with restaurant guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

- Anticipates and accommodates all needs of the guest
- Maintains the general cleanliness and orderliness of the entrance area and entire venue
- Complies with Department of Health and company sanitation standards
- Actively takes and processes reservations
- Assists with incoming calls and answering guest questions
- Strategically plots reservations, and appropriately accommodates walk-ins to ensure a smooth shift
- Provide the dining room team with initial table set-up
- Properly sets-up front desk area, performs side-work and other opening/closing procedures as directed by management, including:

Ensures all appropriate menus are printed and ready for service
- Ensures that all menu books are organized with current menus
- Completes opening duties as assigned or directed
- Completes closing duties as assigned or directed

- Reports all breakage, and damage of equipment or furniture immediately to management
- Attends and participates in daily pre-service meetings, reviewing the VIP’s and book for the night
- Foster and maintain relationships with regular guests
- Participates in any training sessions or departmental meetings
- Learn by listening, observing other team members, and sharing knowledge while leading by example
- Portrays a positive and professional attitude
- Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments
- Works as part of a team and provides help and support to all fellow team members
- Assist and / or complete additional tasks as assigned

TRAINING REQUIREMENTS:

- Tao Group Hospitality in-venue Maitre’D training

EDUCATION/WORKING KNOWLEDGE:

- Minimum 1 year Maitre’D experience or equivalent related Tao Group Hospitality experience required
- Experience in a high-volume restaurant/nightclub/lounge.

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

- Ability to write, read, and verbally communicate
- Must have good positive energy throughout the day
- Must be able to print legibly for Team Members, management, and guests to read
- Must be able to stand for extended periods of time
- Must be able to move quickly
- Must be able to push and lift up to 75 lbs. with or without assistance
- Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
- May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
- Exposure to cleaning materials
- May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
- Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
- Maintain a professional, neat, and well-groomed appearance adhering to Company standards
- Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
- Ability to maintain confidentiality
- Ability to handle a fast-paced, busy, and somewhat stressful environment