Senior Reservations & Guest Services Specialist

Company Overview

SeaBreeze Vacation is a leading vacation rental management company on beautiful Anna Maria Island. Our portfolio includes beachfront homes, charming cottages, and upscale condos, each thoughtfully managed to deliver memorable guest experiences on Florida’s Gulf Coast.

Our team is known for genuine hospitality, attention to detail, and personalized service. If you enjoy building relationships, helping guests create unforgettable vacations, and working with a collaborative hospitality team, we'd love to meet you.

Position Summary

SeaBreeze Vacation is seeking a personable, organized Luxury Guest Experience & Concierge Specialist to provide personalized service to guests staying in our exclusive Concierge Collection homes.

Once a reservation is confirmed, you'll become the guest's dedicated point of contact from pre-arrival through checkout. You'll get to know each guest and their plans, help coordinate the details of their stay, provide trusted local recommendations, and make sure they feel taken care of every step of the way.

Whether you're helping plan a special celebration, recommending the perfect dinner spot, arranging a golf cart, answering questions before arrival, or simply checking in to make sure everything is going smoothly, your goal is to create an experience that feels personal, seamless, and memorable.

You'll also keep reservation details and guest preferences organized, coordinate with our internal teams and local partners, and identify opportunities to enhance each stay through additional SeaBreeze services and experiences.

This is a full-time, in-office position for someone who loves hospitality, enjoys connecting with people, and takes pride in getting the details right.

What You'll Do

- Serve as the dedicated point of contact for assigned Concierge Collection guests from confirmed reservation through checkout
- Build relationships with guests through personalized calls, texts, emails, and proactive communication
- Learn about each guest's trip, preferences, celebrations, special requests, and vacation plans to personalize their experience
- Help guests plan their stay with recommendations for dining, activities, transportation, rentals, local experiences, and other services
- Coordinate requests such as early check-ins, late check-outs, golf carts, special occasions, and applicable Concierge Collection benefits
- Recommend SeaBreeze services, enhancements, and preferred partners that add value to the guest experience while generating additional revenue
- Prepare guests for arrival by ensuring they have the information and details they need for a smooth stay
- Review upcoming reservations and proactively identify missing information, special requests, or potential issues before arrival
- Maintain accurate guest profiles, reservation notes, preferences, requests, and follow-up items
- Check in with guests after arrival to ensure the home meets expectations and address any immediate questions or needs
- Respond promptly and professionally to guest questions and requests before and during their stay
- Coordinate with Operations, Housekeeping, Maintenance, Management, and local partners when additional support is needed
- Follow through on guest requests and commitments to ensure nothing falls through the cracks
- Support the broader Guest Services team during busy periods and as operational needs arise

What We're Looking For

- 3+ years of experience in hospitality, concierge services, guest services, reservations, vacation rentals, hotels, resorts, or another high-touch customer service environment
- A warm, polished communication style and the ability to quickly build rapport with guests
- Exceptional attention to detail and strong organizational skills
- Ability to manage multiple guests, requests, deadlines, and priorities at the same time
- A proactive approach to guest service with the ability to anticipate needs and spot potential issues early
- Strong written and verbal communication skills
- Resourceful, solution-oriented mindset and confidence handling unique or time-sensitive requests
- Strong knowledge of Anna Maria Island and the surrounding area, or the enthusiasm to quickly become a local expert
- Comfortable learning and working within reservation, communication, and guest-management technology
- Dependable, punctual, and comfortable working in a fast-paced hospitality environment

Compensation, Benefits & Schedule

Hourly Rate: $25.00

Benefits

- Health insurance
- Dental insurance
- Vision insurance
- Paid time off, including vacation and sick time
- Employee recognition programs
- Gym membership or discounts

Schedule

- Full-time, in-office position
- 9:00 a.m. – 5:00 p.m. Monday, Tuesday, Thursday, Friday, and Saturday
- Regular days off are Wednesday and Sunday
- Some flexibility may be required based on guest and operational needs

Ready to Create Exceptional Guest Experiences?

If you're passionate about hospitality, know how to make people feel genuinely cared for, and love helping guests turn a vacation into an unforgettable experience, we'd love to hear from you.

Apply today to join the SeaBreeze Vacation team on beautiful Anna Maria Island.