CSR

Customer Service Representative (CSR)

Location: Hyderabad
Employment Type: Full-time | Permanent
Department: Customer Service

Job Summary

We are looking for a professional and customer-focused Customer Service Representative (CSR) to manage customer inquiries, resolve concerns, process requests, and ensure a positive customer experience across multiple communication channels.

The ideal candidate will have strong communication and problem-solving skills, maintain a professional and empathetic approach, and coordinate effectively with internal teams to ensure timely resolution of customer concerns. Experience within the Real Estate and/or Property Management industry is preferred.

Key Responsibilities

- Respond promptly and professionally to customer inquiries across different communication channels.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Acknowledge, investigate, and resolve customer complaints effectively.
- Develop strong knowledge of company products and services to provide accurate information to customers.
- Process customer orders, forms, applications, requests, and other service-related matters.
- Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Coordinate with internal teams and relevant stakeholders to resolve customer concerns.
- Follow up on customer requests and ensure timely resolution.
- Provide feedback on customer concerns and opportunities to improve customer service processes.
- Support and guide junior customer service representatives where required.
- Maintain high standards of customer satisfaction and professional support.

Requirements

- 2+ years of experience in Customer Service, Customer Support, Customer Success, or a similar customer-facing role.
- Excellent verbal and written communication skills.
- Strong customer handling, problem-solving, and complaint-resolution skills.
- Ability to communicate professionally and empathetically with customers.
- Strong organizational skills with attention to detail and accurate record keeping.
- Ability to manage multiple customer requests and priorities effectively.
- Basic proficiency with CRM systems, email, and standard productivity tools.
- Ability to collaborate effectively with internal teams.
- Experience in Real Estate and/or Property Management is preferred.
- Bachelor’s degree or equivalent qualification is preferred.