Counter Sales Associate

Job Summary

Counter Sales Associates play a crucial role in building, maintaining, and growing customer relationships, enhancing the customer experience, and promoting the success of the branch and company. They represent a premier HVAC and Refrigeration wholesaler and provide our clients with excellent customer service, sales, and product knowledge.

Responsibilities

- Sales & Customer Service

Greet and assist customers at the counter, over the phone, and online

- Provide product recommendations based on customer needs

- Assist Territory Managers when applicable

- Order Entry & Customer Quotes

Input and verify customer orders, account details, and product information

- Place, schedule, and ensure timely product delivery

- Conduct payment transactions and account reconciliations for customer orders

- Inventory & Cycle Counting

Maintain accurate inventory and proper bin locations on all stocked items

- Collaborate with the Supply Chain Team to manage stock levels, non-stock inventory, and unavailable inventory.

- Perform cycle counts and report discrepancies

- Shipping & Receiving

Oversee/Conduct the shipping, receiving, and delivery of purchase orders, products, and warehouse transfers

- Load/unload trucks and make customer deliveries when necessary

- Branch Upkeep & Safety

Ensure all areas of the branch/store are kept clean, orderly, and safe

- Keep all catalogs, books, product literature, and store displays orderly and up to date

Benefits

We also offer an exceptional benefits package to our people, including:

- Rich and affordable medical and dental plans

- HSA plan with employer contribution

- Free coverage for Vision Insurance

- Free Long-Term Disability, Life Insurance, Hospital Indemnity, Critical Illness, EAP, Identity Theft

- 401(k) with company match and profit sharing

- Tuition reimbursement

- PTO

- Paid Holidays

- Quarterly bonus for all employees based on company performance

- Wellness program

- And more!

Qualifications

Experience & Qualifications

- Relevant professional or technical experience - i.e. wholesale, retail, or business-to-business customer service or sales experience, technical/HVAC knowledge

- Experience with purchasing (POS) and/or inventory software a plus

- Ability to successfully prioritize and conduct the various sales, customer service, order entry, inventory, delivery, and housekeeping tasks of the branch daily

- Basic computer skills - Outlook, Word, Excel

- Ability to listen and communicate by phone, in writing, and in person with customers in a professional manner

- Ability to understand and calculate numbers and figures related to branch/company sales, purchase orders, inventory, etc. (i.e. revenue, profits, discounts, percentages)

- Ability to operate or learn to operate a forklift and pass a forklift safety test

- Desire to work in a dynamic, fast-paced environment

Education

- High school diploma or GED required, additional certification or coursework from a college or technical school desirable

- HVAC industry training, certification, or college coursework/degree a plus

- Commit to continuous learning & development through several training channels

Work Schedule/Shift : Standard Hours are M-F, 7:00 am-4:30 pm. Hours are determined by the branch manager and could be between 6:00 am and 5:00 pm.

Pay Status : Non-exempt

Physical Demands

- Work can involve lifting products weighing up to 50 pounds

- Warehouse locations may not have central air conditioning

- Work may involve standing and/or sitting for extended periods