About this role
Job Description
As a ServiceNow Developer, you will build and support solutions that help teams work more effectively and improve the employee experience. You will partner with business stakeholders, product owners, business analysts, platform administrators, architects, and technology teams to understand business needs and turn them into secure, scalable, and maintainable solutions on the ServiceNow platform.
Your work will span the delivery and ongoing support of applications, workflows, integrations, and user experiences across ITSM, ITOM, ITAM, HRSD, and other supported ServiceNow capabilities. You will use both configuration and code to enhance the platform, connect it with enterprise systems, and deliver solutions that balance immediate business needs with long-term reliability and maintainability.
Job Scope & Expectations
Intermediate Professional
Complexity & Problem Solving
‣ Works on assignments of moderate scope and complexity.
‣ Analyzes and expands on situations with multiple factors, breaks issues into logical steps and solves problems primarily utilizing existing process.
Autonomy & Supervision
‣ Typically works independently on most work but requires instructions on new or more complex assignments.
‣ Work reviewed for accuracy & overall quality assurance.
Communication & Influence
‣ Builds strong internal working relationships.
‣ Primarily interacts with supervisor, project lead or other professionals in the same or related disciplines.
‣ Able to clearly & effectively communicate & explain facts, policies and practices.
‣ Decisions typically affect immediate team.
Knowledge & Experience
‣ Typically requires a college degree with at least 2 years of experience, Masters Degree with no experience or equivalent work experience.
‣ Developing professional expertise within discipline and industry.
Additional Criteria (Level Differentiators)
‣ Begins to work on larger, more difficult & diverse range of complex problems.
‣ Progressing toward “Senior” level.
‣ Begins to help create or improve process or tools.
‣ Begins to act as a resource for more junior team members.