Technical & Business Operations Specialist

Required Travel :Minimal 
Managerial - No  
Location: :MEX-CDMX, Mexico City, Terret (AM)

Who are we?

Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains –delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com

At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

In one sentence

Prioritize, plan, and assign tasks to team members based on ability/focus for the day

What will your job look like?

- An understanding of Customer networks and infrastructure with reference to E2E architecture
- An understanding of industry standards and best practices
- Taking ownership and responsibility for solution design (as agreed with customers)
- Engage with the customer (and the involved departments and stakeholders within their organization) in respect to integration and performance of MATRIXX designed and implemented solution
- Support and communication with all relevant people engaged directly or in-directly with the accounts from the business, networks, operations, IT functions and their suppliers; across various roles including management, business owners, programmers and project managers, architects, architects, architects, functional and technical SMEs, software developers, testers and others
- Represent the MATRIXX organization on behalf of the Customer with respect to any third-party engagement
- Create, maintain and track designs (at high and detailed design level) with issue resolution
- Advise Project Manager / Technical Account Manager on all project technical issues
- Provide guidance and support to project allocated technical consultants
- Supporting the customer (and the involved departments and stakeholders within their organization) in respect to integration and performance of MATRIXX designed and implemented solution.
- Support and communicate with all relevant people engaged directly or indirectly with the accounts from the business, networks, operations, IT functions and their suppliers; across various roles including management, business owners, program and project managers, architects, functional and technical SMEs, software developers, testers and others.
- Tracking design and solution issues; identifying resolution paths and taking ownership for fixing, test and implementation.

All you need is...

- Relevant industry experience.
Proven experience of domain/applications/BSS/OSS/Charging hands–on experience
- A background in the provision of post go-live project warranty support.
- A solid understanding of telecom networks and infrastructure.
- In-depth knowledge of industry standards and best practices.
- A strong background in cloud native deployment.
- A solid background in implementation of agreed solution designs
- Cloud infrastructure AWS.

Desirable skills

Cloud infrastructure

- MATRIXX Software product experience in:

- Integration.
- Protocols.
- Applications.
- IOT
- Gateways (API, App, etc).
- Requirements and functional expertise.
- Migration design.
- Testing methodology and reporting.

Desirable skills

An understanding of the concepts of:

- MATRIXX CCF Configuration.
- MATRIXX Tariff and Offer Design.
- Billing, CRM, OM configuration.

- Capabilities:
Adaptability - Embraces the pivot, problem-solver, doing what needs to be done
- Catalyst - Makes things happen by turning thoughts into action.
- Communicator - Ability to easily put thoughts into words: good conversationalists and presenters.
- Results - Independent desire to make a big impact, prioritizing projects based on how much influence they will have on their organization or people around them.
- Harmonizer - Seeks areas of agreement and consensus, avoiding conflict
- Individualization - Brings unique qualities and strengths of others to work together productively.
- Collaborator - Works hard with others to achieve a goal.
- Achiever -Taking satisfaction from being busy and productive, possessing a great deal of stamina and working hard.
- Boldness - Creates alternative ways to proceed; quickly able to spot the relevant patterns and issues of any given scenario.
- Collaborator - Works hard with others to achieve a goal.
- Focused - Takes direction, follows through and makes the corrections necessary to stay on track, prioritizing before acting.
- Forward Thinker - Willing to question the status quo. Unafraid to challenge convention, looking for innovative solutions and outcomes that move the needle.
- Integrity - Committed to stable values such as honesty and loyalty, taking psychological ownership of what they say they will do.
- Process-oriented - Equality and treatment of all people are the same with stable routines and clear rules and procedures that everyone can follow.

Why you will love this job:

- You will have a wide scope of activities
- You will have excellent products and solutions
- You will have scope for professional development

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce