IT Systems Administrator (Boston)

At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.

Key Responsibilities

Device, asset, and lifecycle management

- Administer Jamf Pro and Jamf Connect for macOS (enrollment, configuration profiles, smart groups, patching, deployment, compliance) and JumpCloud as MDM for Windows and Linux endpoints.

- Manage Apple Business Manager (ABM) for device enrollment, app licensing, and managed Apple IDs.

- Provision, configure, troubleshoot, and repair macOS, Windows, and Linux machines, mobile devices, Windows VMs, servers, and peripherals.

- Own IT asset management end to end procurement, deployment, ownership, licenses, and retirement/disposal keeping records accurate and in line with budget and compliance.

- Run onboarding, offboarding, and role-change processes: device prep, account setup, access changes, and equipment recovery.

Service delivery, documentation, and cross-team work

- Own the daily Jira ticket queue, keeping prioritization, response times, and communication consistent.

- Find recurring tickets and remove the cause automate a provisioning step, fix the root issue, or document the fix.

- Write and maintain SOPs and knowledge base docs so employees can self-serve; partner with global IT team, stakeholders, and vendors on escalations and process improvement.

- Collaborate across IT and other departments on broader initiatives, contribute to projects led by other team members, and initiate your own improvement projects before problems escalate.

Key Requirements

- 4+ years in IT support, IT operations, systems administration, or endpoint/device management. A degree in IT, Computer Science, or Information Systems is welcome; equivalent hands-on experience counts.

- Jamf certification (Jamf Certified Technician, Administrator, or higher), with hands-on production experience running Jamf Pro and Jamf Connect for macOS fleets.

- Experience supporting Windows and Linux systems, including server administration, in addition to macOS.

- Experience with JumpCloud or a similar MDM/directory platform for managing Windows and Linux endpoints.

- Experience with Apple Business Manager and mobile device management (iOS/Android).

- Understanding of IT asset management and the employee device lifecycle procurement through retirement.

- Strong communication and customer service instincts

- Proactive you anticipate problems before they escalate, initiate improvements, and stay steady when several things break at once.

Nice to Have

- Working knowledge of networking fundamentals: LAN/Wi-Fi, DNS, DHCP, and IP addressing.

- Experience with a ticketing system such as Jira.

- Okta or similar SSO/identity platform experience.

- Jamf Certified Expert (JCE) or Jamf 300/400-level certification.

- Apple certification (ACSP or equivalent).

- Scripting and automation Bash, Python, or similar to replace manual provisioning and reporting work.

- Experience owning full project lifecycles, from planning through delivery.

We believe:
 
Diversity is a competitive advantage. We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.
 
Compassion is a strength. We care about our customers and look to build long-term relationships with them.
 
Simplicity is a key feature. We work hard to make our forms and processes as painless and intuitive as possible.
 
Honesty and transparency are non negotiable. We incorporate these traits in all of our interactions.
 
Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity.
 
If you believe these things too then we would love to hear from you!
 
 
Background Checks
After an offer is accepted, Lendbuzz conducts a pre-employment background check. Any evaluation of the background check will be subject to an individualized assessment, taking into account the applicant’s or employee’s specific record and the responsibilities and requirements of the particular role.
 
 
A Note on Recruiting Outreach
We’ve been made aware of individuals falsely claiming to represent Lendbuzz using lookalike email addresses (eg @lendbuzzcareers.com). Please note that all legitimate emails from our team come from @lendbuzz.com. We will never ask for sensitive information or conduct interviews via messaging apps.