About this role
A pivotal leadership role within our Property Management team, responsible for taking a lead role developing and managing the Client relationship and management service of a diverse property portfolio consisting of mixed-use properties.
You will help manage a team of property managers, support staff and onsite teams, while collaborating with the senior leadership team on storage, budgeting and long-term planning.
At this level you will help lead Client relationships and manage all portfolio matters including monthly Client reporting, quarterly KPI reporting, oversea compliance and H&S and the collation of environmental data.
Duties and Responsibilities:
- Supporting the Client Lead develop the client relationship, including client liaison and reporting, developing and implementing management initiatives across a nationwide portfolio.
- Ensure consistent quality and brand standards are delivered across the portfolio.
- To ensure on site Statutory Compliance is met and records are maintained.
- Monitor safety standards and coordinate risk mitigation strategies.
- Overseeing the quality of service and reporting delivered by all members of the team including regional surveyors.
- Management of the annual insurance renewal process and recharging of premiums.
- Identify cost-saving opportunities and drive capital improvement planning.
- Ensure high levels of tenant satisfaction and retention through excellent service is delivered within your team.
- Resolve escalated tenant concerns and oversee service quality across the portfolio.
- Manage and mentor a team of Property Management Surveyors, setting SMART objectives to ensure personal development is achieved.
- Provide thorough and accurate training to support team members through their RICS qualification.
- Assist in the onboarding process and training of new team members.
- Assist the Partner in any HR related matters when they arise.
What we expect of you:
- MRCIS is preferred or similarly qualified with experience of managing a similar property portfolio.
- Deliver inspirational leadership skills with experience managing and supporting a team.
- Excellent and professional communication skills with gravitas amongst Clients. .
- Have experience in leading client relationships and delivering excellent customer service.
- Demonstrate authentic passion, ambition, and a strong work ethic.
- Strong financial, business and commercial acumen to manage budgets and resource profitably.
Our core belief:
To deliver great Workmanship rooted in a strong commitment to getting the fundamentals right.
Even though we’re in the property business, we’re all about the people.
We live and breath our core values.
- Collaboration
- Empowerment
- Autonomy
- Integrity
Why Workman?
- Hybrid working to offer you a great work life balance, with a minimum of three days in the office.
- Core working hours to allow for added flexibility and helps ease your commute to the office.
- Study support
- Discretionary annual bonus and salary reviews.
- Healthcare, life insurance & wellness programme.
- Long service additional holidays, your birthday off and an extra day between Christmas and New Year.
- Lifestyle benefits to suit you: gym membership, cycle to work, buy and sell holiday to name just a few.
- Social events throughout the year including a firm wide Christmas party!
- Generous referral bonus.
About Workman:
As the UK’s leading independent commercial property management specialist, Workman has an enviable position within the property industry.
We are proud of our longstanding relationships with many of our clients, some of whom we have worked with for more than 25 years. Our clients include leading institutional and sector-specialist investors, private property companies, public sector bodies and a growing number of overseas investors. We pride ourselves on the calibre of our employees and their unique skill sets.
Equal opportunities:
We are an equal opportunities employer, and it is our policy to recruit a diverse workforce and follow the guidelines of the Equality Act 2010.
This job description does not form part of your contract of employment and the duties may be amended from time to time.