Implementation Specialist (On-Site/Hybrid GA Territory Required)

JOB TITLE: Implementation Specialist

FLSA STATUS: Exempt

DEPARTMENT: Enterprise Solutions

REPORTS TO: Associate Director, Implementations

SUPERVISORY RESPONSIBILITIES: No

JOB LOCATION: Canton, GA

TRAVEL: Up to 40%

ESSENTIAL DUTIES & RESPONSIBILITIES:

- Review contracts with the Project Manager to understand the scope of work, deliverables and special requirements.

- Collaborate with internal and customer stakeholders to gather business requirements and understand operational processes.

- Assess customers technology environmental, system requirements and accessibility.

- Prepare and conduct software demonstrations.

- Configure software solutions to meet the customers business and operational requirements.

- Perform quality assurance reviews of system configurations and converted data prior to deployment.

- Deliver remote and onsite training for administrators, end users, and other customer stakeholders.

- Provide implementation support throughout testing, go-live, and the post-deployment stabilization period.

- Troubleshoot and resolve configuration issues, and customer-reported concerns.

- Coordinate with Support team to ensure a smooth transition from implementation to the maintenance phase.

- Maintain proactive communication with customers and internal teams regarding project status, risks, issues, and milestones.

- Build and maintain positive working relationships with customers, partners, and cross-functional teams.

- Follow established implementation methodologies and document process improvements, procedures, and best practices as needed.

- Evaluate customer enhancement requests and collaborate with internal departments to support scoping and prioritization efforts.

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

- Associate degree in computer/software-related field or 3+ years of software implementation experience

- Excellent communication skills with the ability to build collaborative relationships

- Ability to work independently and as part of a team

- Strong analytical and problem-solving skills

- Self-starter

- Detail-oriented

- Ability to prioritize work and meet deadlines

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):

- Bachelors degree in computer/software-related field or 5 + years of software/IT customer service experience

- 3+ years experience in a software, training, and implementation environment

- 1+ years' experience with court projects

- General court knowledge a plus.