Customer Service Advisor - HR

Looking for a role where every conversation makes a real
difference and no two days are the same?

We are recruiting a Customer Service Advisor to join our
friendly, fast-paced team supporting key public sector clients. You’ll be part
of a large collaborative team who take pride in delivering excellent service
through inbound calls, emails and live chats. It’s a supportive environment
where knowledge is shared, success is celebrated, and you’ll quickly build
confidence while developing valuable HR and customer service skills.

This is a hybrid role, with Monday to Wednesday working from
home and Thursday and Friday based in our Newport office. Working hours are on
a 2-week rotation: Week 1: 8:00am – 4:30pm. Week 2: 9:30am – 6:00pm.

What you will be doing:

- Handling
inbound calls, emails and live chats to support public sector employees
with HR and payroll-related queries.
- Accurately
logging and updating query details using our internal SOP system.
- Providing
clear, professional and timely communication to resolve customer queries
effectively.
- Supporting
several public sector clients.
- Managing
busy periods, particularly around payroll cycles and month-end demand.
- Escalating
complex queries to Team Leaders or Subject Matter Experts where required.

What you’ll bring:

- Experience
in a customer service role.
- Strong
verbal and written communication skills.
- Excellent
attention to detail and organisational skills.
- Ability
to manage multiple tasks in a fast-paced environment.
- Confidence
using systems and handling a variety of customer queries.
- A
positive, flexible approach with a strong customer-first mindset.

It would be great if you had:

- Experience
handling HR or payroll-related queries.

If you are interested in this role but not sure if your
skills and experience are exactly what we’re looking for, please do apply, we’d
love to hear from you!

Employment Type: Full-time, Permanent
Location: Newport
Security Clearance Level: SC
Internal Recruiter: Chloe
Salary: £26,298.00 per annum
Benefits: 25 days annual leave with the choice to buy additional days,
health cash plan, life assurance, and pension.

Although this role is advertised as full-time, we believe
that flexibility at work can promote work/life balance, increase your
motivation, reduce stress and improves performance and productivity. We support
different ways of working and can offer a range of flexible working
arrangements. So, if you’re interested and need to work flexibly, we encourage
you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about
us?

SSCL is the market leader in critical business support
services for the UK public sector. Operating at size and scale since 2013, SSCL
has delivered over £750 million of savings - providing more funds for front
line public services. We transform services using digital solutions and
innovative technology, developing platforms that enable flexibility to meet the
changing needs of our Government, Defence and Police clients.
We employ around 3,000 people who sit at the heart of our
business strategy. Their passion and connection to our values and our purpose
is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces.
‘Living SSCL’ means we deliver social value within our services and work with
our clients and community partners to support programmes such as education and
employability initiatives across the UK.