Digital Marketing Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Embark on a journey above the clouds to discover the modern lifestyle of Philadelphia’s first Forbes Travel Guide Five-Star Hotel. Feel the tranquility of healing crystals from the moment you arrive at the Five-Star Spa and immerse yourself in rejuvenating treatments as you float above the city in 57th-floor infinity-edge pool. Savour unparalleled fine-dining by Michelin-starred Chef Jean-Georges Vongerichten and inventive flavours by local James Beard Award-winner Chef Greg Vernick. Allow our team to curate your stay with the spirit of Brotherly Love.

About the Role

The Digital Marketing Manager is a key member of the Marketing & Communications team, reporting to the Director of Public Relations & Marketing and supported by a Marketing Coordinator. Based on-site at Four Seasons Hotel Philadelphia, this role leads digital marketing efforts across paid media, SEO, website content, CRM, social media, influencer partnerships, and content creation.

As the city's premier luxury hospitality destination, the hotel features award-winning dining, a Forbes Five-Star Spa, and signature experiences. This role is responsible for driving awareness, engagement, and revenue through strategic, performance-driven marketing and compelling storytelling.

What You Will Do

Digital Marketing & Paid Media

- Lead digital marketing strategy across website, SEO, paid media, CRM, email marketing, and online reputation management.
- Manage agencies and external partners to ensure campaigns, budgets, timelines, and performance goals are achieved.
- Drive measurable business results through performance marketing initiatives, using data, analytics, and audience insights to optimize conversion, revenue, return on investment, and overall digital effectiveness.
- Oversee website content, SEO performance, reputation management, and reporting.
- Execute integrated digital campaigns supporting hotel experiences, restaurants, bars, spa offerings, partnerships, and events.

Social Media & Content

- Manage social media strategy, content calendars, and channels for the hotel and restaurant outlets.
- Create and oversee engaging content that drives audience growth and brand awareness.
- Maintain the hotel's digital asset library, including photography, video, and marketing collateral.
- Support the development of creative assets, guest communications, digital signage, and campaign materials.

Influencer & Creator Partnerships

- Develop and manage influencer and creator collaborations from outreach through reporting and analysis.
- Partner with creators, photographers, videographers, and media partners to expand awareness and strengthen the hotel's digital presence.

What You Bring

- 5+ years of experience in digital marketing, social media, or integrated marketing.
- Proven success developing digital strategies that drive engagement, brand awareness, and business results.
- Experience with social media, paid media, SEO, content development, and analytics.
- Strong analytical, project management, communication, and storytelling skills.
- Proficiency with Google Analytics, Sprout Social, Meta Business Suite, CRM platforms, Adobe Creative Suite, Canva, and Microsoft Office.
- Experience managing agencies, vendors, influencers, and external partners.
- Hospitality, travel, lifestyle, luxury, or premium brand experience preferred.
- Passion for digital innovation and creating exceptional customer experiences.

What We Offer

- Medical, dental, vision, life insurance, and 401(k) with company match.
- Paid time off, holidays, and wellness-focused benefits.
- Complimentary meals, uniforms, and dry cleaning.
- Employee rates at Four Seasons Hotels & Resorts worldwide.
- Tuition reimbursement, learning programs, and career growth opportunities.
- A culture of care, inclusion, recognition, and community.

Discounted

- Medical, Dental, and Vision coverage
- Parking and Septa access
- City Fitness membership

Schedule & Hours

- Full-time, on-site position in Philadelphia, PA.
- Schedule may include evenings, weekends, and holidays based on business needs.

Candidates must have valid work authorization for the U.S.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Don’t miss this opportunity to be part of our award-winning team, while developing your career with the world’s leading luxury hotel company! We look forward to receiving your application!

Four Seasons Hotel Philadelphia is committed to diversity and inclusion in the workplace.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal