Guest Services Intern (Summer 2027)

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools and a Spa dedicated to nourishment through nature.

The Four Seasons Hotel Minneapolis seeks a Guest Services Intern to join our talented team in Summer 2027!

Start your career journey with Four Seasons Hotel Minneapolis where we foster connection, celebrate character, and develop craftsmanship. As an Intern, you'll join a uniquely talented team dedicated to supporting your growth and helping you do your best work. Whether you’re inspired by our culture, incomparable views of the Mississippi River, or two-time James Beard Award-winning native Minnesotan chef, discover why your future starts here.

Application requirements

- Applicants are required to upload a copy of their resume; a supplemental statement (one paragraph max.) expressing their interest in a Four Seasons internship is not required, but highly preferred

- Applicants must be currently enrolled in undergraduate/graduate school

- Applicants must have valid work authorization for the U.S.

About the Internship

Department: Guest Services

Approximate Service Dates: May 2027 – August 2027

Scheduled hours: Full-Time, 40 hours/week, Eight-to-Ten hour shifts – scheduled days and times may vary based on need; open availability required Monday-Sunday

What you will do

Basic Purpose: The Guest Services Intern assists guests with luggage during arrival and departure, makes necessary deliveries to and from guest rooms, transports guest and hotel packages and parcels. Creates a strong sense of arrival for hotel, residential, restaurant, and banquet guests. Works with Valet Parkers to arrange for cars to be parked or retrieved. Arranges transportation for guests. Assures that guests’ departure is swift and complete. Responsibilities include but are not limited to:

- Greet guests and escort them to their rooms. Deliver luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive. Maintain proper records of deliveries and pick-ups

- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

- Greet all guest passing through lobby and offer them assistance

- Comply with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact

- Work harmoniously and professionally with co-workers and supervisors

- Perform errands for guests and the hotel that may require local travel off of the hotel property

- Maintain cleanliness of the lobby by fixing pillows in guest seating areas, taking removing glassware, alerting housekeeping of cleaning needs, and polishing glassware for front office

What you bring

- A minimum three months of working experience in hospitality or customer service industry preferred

- Educational studies toward a degree in Hospitality, Business Management, or related field preferred

- Strong written and verbal communication skills in the English language

- Working knowledge of and ability to operate technology and computer systems

- A genuine passion for hospitality and desire to be the best!

What we offer

We care for our Interns through competitive compensation packages, opportunities for career development and hands-on learning, and the following rewards in support of their work-life balance:

- Wage: $17.48 per hour + tips

- Parking discount

- Staff lounge and cafeteria space with city view

- Daily meals inspired by award-wining chefs

- 401(k) retirement plan

- Daily meals inspired by award-winning chefs

- Complimentary uniforms and uniform care (if applicable)

Learn more about Four Seasons Hotel Minneapolis and Four Seasons Hotels & Resorts by visiting us below:

Instagram: @FSMinneapolis

Facebook: https://www.facebook.com/FourSeasonsMinneapolis

LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts/jobs/

Learn more about who we are: We Are Four Seasons

Thank you for your interest in spending your Summer 2027 at Four Seasons Hotel Minneapolis. We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal