Supervisor, Animal Care & Well-Being

Req ID: 28531
Vacancy Type: Permanent
Number of Positions: 1
Closing Date: 10/01/2026

Job Summary

We are seeking a dedicated Supervisor for our Animal Care team. Reporting to the Manager, Animal Care and Well-being, this role involves overseeing the administration of animal care at our shelter, ensuring the well-being of animals through intake, assessment, enrichment, veterinary care, and general husbandry. The Supervisor will provide leadership to the team, focusing on excellence in customer service and animal care.

If you are passionate about people and animal care and have the required qualifications, we encourage you to apply and join our team in providing exceptional care for the animals in our community.

Duties and Responsibilities

- Oversee the day to day operations and resources associated with animal and enrichment (scheduling, time and labour, budgets, supply management)

- Manage and coach animal care team including recruitment, training, performance management and development planning

- Foster an environment focused on customer service, safety, education and animal care

- Manage animal intake to disposition cycle

- Coordination of vet care with external / contracted vet clinics or veterinarians; administer medication as required and oversee progress in animal care improvements

- Develop and maintain efficient and high-quality animal care processes and Standard Operating Procedures (SOPs) including assessment for adoption, euthanasia, or rescue as well as ensuring high standards of cleanliness for the animals

- Collaborate with internal and external stakeholders and develop communications (educational materials, corporate reports, project charters and internal and external communications) in a professional manner

- Managing staff issues and schedules in accordance with the collective agreement, with a focus on providing optimal service levels and balancing budgetary constraints

- Develop and maintain reporting on shelter metrics and animal records.

- Maintain awareness of related industry best practices and associated legislation to effectively oversee sheltering and animal care.

- Lead, implement and operationalize workplan initiatives through sound project management and LEAN principles.

- Foster an environment of health, safety and wellness and ensure that all incidents are investigated and documented as per policy.

- Serve as back-up to Supervisor, Shelter, Licensing & Client Services

Skills and Qualifications

- Veterinary Technician Certification required; OAVT membership must be in good standing

- 5 to 7 years professional experience in animal handling and behavior management

- Previous supervisory (leadership) experience is preferred, ideally in a unionized environment

- Proof of up to date rabies vaccination will be required

- Strongly customer-centric with demonstrated ability to communicate and deal effectively with the public, external agencies, elected officials, and City staff

- Financial management – budget, contract management and vendor relations

- Excellent communication skills (oral & written) with proven success in resolving disputes through tact and diplomacy

- Experience with enterprise resource planning systems; previous experience with Chameleon, SAP, concur, Success Factors is preferred.

- Demonstrated competency in business writing, which may include development of educational materials, corporate reports, project charters and internal and external communications.

- A proven self-starter that uses sound judgement in the decision-making process with a focus on meeting the needs of the business and maintaining a focus on excellence in animal care, customer service and making Animal Services a great place to work

- Valid class “G” Licence and a Drivers Abstract acceptable to the City

- Flexibility to work evenings, weekends, and holidays (24 – 7 operation), 40 hour work week

Hourly Rate/Salary: $ 91,701.00 - $ 122,268.00
Hours of Work: 8
Work Location: Animal Services Centre
Department/Division/Section: CMS/Community Services Dept , CMS/Enforcement Division , Animal Services
Non-Union/Union: Non Union

The City of Mississauga may use artificial intelligence (AI) technology in sourcing and/or screening candidates for some positions; however, it is not used in selecting final candidates.

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.

All personal information is collected under the authority of the Municipal Act.

Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Learn more about the City’s commitment to Equity, Diversity and Inclusion .

Accommodations
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please complete the following Accommodation Request Form and have it emailed to [email protected] citing the Job ID and Job Title. This will inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.