About this role
The PX Partner is responsible and accountable for the successful management of Patient Experience performance for their recommended area of focus. They will serve as the boots-on-the-ground PX champion, serving as the face of Centra's Patient Experience with patients, families, and visitors at Centra. In addition, the PX Partner will provide consultative guidance to service line leaders on how to improve experiences through a combination of data analysis, patient rounding, and coaching/mentoring of frontline staff. The PX Partner will manage all patient complaints that arise for their respective areas, capturing the details and coordinating with the relevant stakeholders to ensure timely resolution. Will utilize patient feedback to identify areas of opportunity within the organization and will collaborate with the respective HR Business Partner and Process Engineer to execute on PX-improvement initiatives. Is responsible for ensuring consistency in Patient Experience practice across the Centra organization.
Required Education: Bachelors Degree with emphasis in Business, Communications, or related discipline OR five or more (5+) years of direct experience as a patient experience advocate, coordinator, or manager
Preferred Education: Masters Degree
Required Experience: Three (3) years of work experience in Project Management or Customer Service. Demonstrated ability to establish credibility as a trusted advisor and confidant to senior leadership. Strong communication and customer service skills. Excellent written and verbal communication skills. Ability to lead and work cross-functionally with multiple disciplines throughout the organization. Demonstrated knowledge of group facilitation, team building, and coaching/mentoring. A outside the box, not afraid to challenge industry norms Strong time and project-management skills. Proven ability to deliver results in a complex and dynamic work environment. Proactive and able to work with a high level of independence
Salary Range: $55,591.00 - $83,387.00 / Year