About this role
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Welcome to South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, located on the beautiful shores of Captiva Island, Florida. Featuring 279 guest rooms and over 7,000 sq ft of meeting and event space, South Seas spans 330 acres of coastal beauty, offering a truly unique setting for hospitality professionals.
At South Seas, team members have the opportunity to be part of a resort experience unlike any other, surrounded by pristine beaches, a thriving wildlife preserve, and a setting that showcases the best of Southwest Florida. From supporting memorable events to delivering exceptional guest experiences across the resort's diverse offerings, every role plays an important part in bringing the South Seas experience to life.
Joining our team means becoming part of a people-first culture that values teamwork, growth, and a passion for hospitality. Whether you're building your career in guest services, food and beverage, recreation, housekeeping, sales, or another department, you'll find opportunities to learn, grow, and make a meaningful impact. If you're looking for a rewarding career in a unique island setting, we invite you to explore the opportunities available at South Seas and apply today.
What you will have an opportunity to do:
OUR PROPERTY
Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.
OUR CORE VALUES
We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiences through passionate, attentive service. Our values are reflected in everything we do and every interaction we have.
- Be Authentic
- Practice Humility
- Cultivate Teamwork
- Value Time
- Be Trustworthy
BENEFITS
We offer a competitive salary and generous benefits, including:
- Medical, Dental, and Vision Plans
- Paid Life Insurance
- Short- and Long-Term Disability
- Paid Time Off & Holidays
- 401(k) with Company Match
- Commuter and Company-paid Toll Programs
POSITION OVERVIEW
The Assistant Restaurant Manager – Redfish Grill supports the Restaurant Manager in overseeing the daily operations of Redfish Grill at South Seas. This position plays a key leadership role in delivering an exceptional dining experience while maintaining high standards of guest service, food and beverage quality, operational efficiency, cleanliness, and team performance.
The Assistant Restaurant Manager provides hands-on leadership to the front-of-house team and assists with staffing, scheduling, training, payroll and labor management, guest satisfaction, inventory, cost controls, and overall restaurant performance. This position works closely with the Restaurant General Manager and culinary leadership to ensure consistent execution of service standards and an exceptional experience for every guest.
The Assistant Restaurant Manager will also contribute to the continued development of Redfish Grill by identifying opportunities to enhance service, improve operational efficiency, drive revenue, and support the overall success of the restaurant.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
- Support the Restaurant General Manager in the daily operation of Redfish Grill.
- Provide hands-on leadership, direction, and support to front-of-house team members throughout each shift.
- Ensure consistent execution of South Seas service standards and Redfish Grill's food and beverage concept.
- Maintain a visible presence on the restaurant floor, engaging with guests and supporting the team during service.
- Monitor the guest experience and respond promptly and professionally to guest questions, requests, concerns, and service recovery opportunities.
- Assist with scheduling and staffing to ensure appropriate coverage based on business levels while effectively managing labor costs.
- Monitor payroll and labor performance and assist in achieving established productivity goals.
- Lead daily pre-shift meetings and communicate menu updates, specials, service expectations, resort information, and other operational priorities.
- Assist with recruiting, interviewing, onboarding, training, coaching, and developing Food & Beverage team members.
- Ensure new team members receive appropriate departmental orientation and training to successfully perform their roles.
- Provide ongoing coaching and development to reinforce service standards and guest expectations.
- Assist with employee performance management and ensure company policies and procedures are administered fairly and consistently.
- Assist with annual performance reviews and ongoing employee feedback.
- Ensure required employee training and certifications remain current.
- Partner closely with culinary leadership to ensure timely, accurate, and consistent food and beverage service.
- Monitor food and beverage sales trends, inventory, supplies, and operating costs.
- Assist with inventory management, purchasing, receiving, and maintaining appropriate product and supply levels.
- Support initiatives designed to increase restaurant revenue, improve productivity, enhance the guest experience, and control operating expenses.
- Maintain established standards for restaurant cleanliness, sanitation, organization, safety, and presentation.
- Ensure compliance with applicable food safety, sanitation, alcohol service, and health regulations.
- Assist in maintaining required Florida health and safety standards and ensuring inspections and related requirements are completed timely.
- Communicate and execute departmental and resort emergency procedures.
- Maintain effective communication and positive working relationships with culinary leadership, Food & Beverage leadership, resort departments, and team members.
- Perform additional duties as assigned based on business and operational needs.
What are we looking for?
POSITION REQUIREMENTS
- Minimum of two years of Food & Beverage management or supervisory experience in a restaurant, hotel, resort, or comparable hospitality environment.
- Previous experience leading front-of-house restaurant operations strongly preferred.
- Minimum of two years of experience hiring, training, coaching, and developing team members preferred.
- Experience working in a high-volume restaurant environment preferred.
- Excellent written and verbal communication skills; fluency in English required.
- High school diploma or equivalent required; college coursework or degree in Hospitality, Food & Beverage Management, or a related field preferred.
- Proficiency with POS systems, inventory management systems, and Microsoft Office.
COMPLIANCE REQUIREMENTS
- Valid driver's license required; a motor vehicle background check will be conducted.
- Alcohol Awareness Certification in accordance with applicable state regulations.
- Must meet applicable age requirements for serving and/or selling alcoholic beverages in the State of Florida.
- Food Handler Certification in accordance with applicable state regulations.
QUALIFICATIONS, SKILLS & ABILITIES
- Strong leadership, organizational, and interpersonal skills.
- Passion for hospitality and delivering exceptional guest experiences.
- Ability to lead, motivate, coach, and develop a diverse restaurant team.
- Strong operational and analytical skills with an understanding of labor, cost controls, sales, and restaurant performance.
- Clear and concise written and verbal communication skills.
- Ability to evaluate situations and make timely, sound decisions.
- Ability to work effectively in a fast-paced, high-volume environment.
- Strong problem-solving skills with the ability to anticipate, identify, and resolve operational issues.
- Ability to listen to, understand, and appropriately address concerns raised by guests and team members.
- Ability to maintain composure, professionalism, and sound judgment under pressure.
- Ability to collaborate effectively with culinary leadership and other resort departments.
WORKING CONDITIONS / PHYSICAL REQUIREMENTS
- Ability to work in a fast-paced, deadline-driven restaurant environment.
- Ability to stand and walk for prolonged periods.
- Ability to lift and carry up to 40 pounds.
- Ability to work in varying environmental conditions, including high temperatures and humidity, when operational needs require.
SCHEDULE REQUIREMENTS
Managers are expected to maintain flexible availability based on business needs, including evenings, weekends, and holidays. This position may require working more than 40 hours per week and responding to emergencies or unplanned operational needs when necessary.
EQUAL EMPLOYMENT OPPORTUNITY
Our Company fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state, or local law.
In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state, and local laws, it is our policy to provide reasonable accommodation upon request during the application process to qualified applicants. As an Equal Opportunity Employer, the Company intends to comply fully with all applicable employment laws. To the extent required by applicable law, the Company maintains a drug-free workplace.
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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