About this role
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Welcome to South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, located on the beautiful shores of Captiva Island, Florida. Featuring 279 guest rooms and over 7,000 sq ft of meeting and event space, South Seas spans 330 acres of coastal beauty, offering a truly unique setting for hospitality professionals.
At South Seas, team members have the opportunity to be part of a resort experience unlike any other, surrounded by pristine beaches, a thriving wildlife preserve, and a setting that showcases the best of Southwest Florida. From supporting memorable events to delivering exceptional guest experiences across the resort's diverse offerings, every role plays an important part in bringing the South Seas experience to life.
Joining our team means becoming part of a people-first culture that values teamwork, growth, and a passion for hospitality. Whether you're building your career in guest services, food and beverage, recreation, housekeeping, sales, or another department, you'll find opportunities to learn, grow, and make a meaningful impact. If you're looking for a rewarding career in a unique island setting, we invite you to explore the opportunities available at South Seas and apply today.
What you will have an opportunity to do:
OUR PROPERTY
Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.
OUR CORE VALUES
We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiences through passionate, attentive service. Our values are reflected in everything we do and every interaction we have.
- Be Authentic
- Practice Humility
- Cultivate Teamwork
- Value Time
- Be Trustworthy
BENEFITS
We offer a competitive salary and generous benefits, including:
- Medical, Dental, and Vision Plans
- Paid Life Insurance
- Short- and Long-Term Disability
- Paid Time Off & Holidays
- 401(k) with Company Match
- Commuter and Company-paid Toll Programs
Position Overview
South Seas is seeking an experienced Assistant Restaurant Manager to join the leadership team at Beach House . Reporting to the Restaurant Manager, this position assists with the day-to-day operation of the restaurant while ensuring exceptional guest service, efficient operations, and consistent execution of Beach House and South Seas service standards.
The Assistant Restaurant Manager is a hands-on leader who maintains a strong presence on the restaurant floor, supports and develops the front-of-house team, and ensures each shift runs smoothly and efficiently. This position assists with staffing, scheduling, training, labor management, guest satisfaction, service execution, and overall restaurant performance.
The ideal candidate is an energetic hospitality professional with strong restaurant operations experience, a passion for guest service, and the ability to lead and motivate a team in a fast-paced resort environment.
Essential Functions & Responsibilities
- Assist the Restaurant General Manager with the daily operations of Beach House.
- Provide visible, hands-on leadership to front-of-house team members throughout each shift.
- Ensure consistent execution of restaurant service standards and an exceptional guest experience.
- Lead pre-shift meetings and communicate daily priorities, menu updates, service expectations, reservations, and operational needs.
- Monitor the flow of service and make adjustments to staffing and assignments as necessary.
- Engage with guests throughout service and promptly address questions, feedback, and concerns.
- Assist with employee scheduling and daily staffing to ensure appropriate coverage while effectively managing labor.
- Monitor payroll, overtime, and labor costs in accordance with established goals.
- Support restaurant revenue, profitability, productivity, and cost-control objectives.
- Monitor food and beverage quality, presentation, timing, and overall service execution.
- Partner closely with culinary leadership to ensure strong communication and coordination between front-of-house and back-of-house operations.
- Maintain restaurant cleanliness, organization, appearance, and sanitation standards.
- Assist with inventory management and ensure appropriate levels of restaurant operating supplies.
- Ensure opening, closing, side-work, cash-handling, and other operational procedures are completed accurately and consistently.
- Maintain compliance with food safety, sanitation, responsible alcohol service, and applicable health and safety requirements.
- Ensure required team member training and certifications remain current.
- Uphold the Beach House concept, atmosphere, and overall dining experience.
- Serve as Manager on Duty for Beach House as scheduled.
- Perform additional restaurant-related duties as assigned by the Restaurant General Manager.
Team Leadership & Development
- Assist with recruiting, interviewing, onboarding, training, and development of Beach House team members.
- Ensure new hires receive appropriate orientation and position-specific training.
- Coach and develop team members to strengthen service, performance, and guest engagement.
- Provide ongoing feedback and recognize strong team member performance.
- Ensure team members maintain appropriate knowledge of menu offerings, beverage selections, service standards, and restaurant procedures.
- Assist with performance evaluations and employee relations matters as appropriate.
- Address performance concerns promptly and professionally in accordance with company policies and procedures.
- Promote teamwork and effective communication between front-of-house and culinary teams.
- Foster a positive, professional, and team-oriented work environment.
- Lead by example and consistently demonstrate South Seas' Core Values.
What are we looking for?
Qualifications
- Previous restaurant management or supervisory experience required.
- Previous experience in a high-volume, full-service restaurant, resort, or hotel environment strongly preferred.
- Strong knowledge of front-of-house restaurant operations and service standards.
- Demonstrated ability to lead, coach, motivate, and develop restaurant team members.
- Strong guest service and problem-solving skills.
- Working knowledge of scheduling, labor management, payroll, productivity, and restaurant cost controls.
- Knowledge of food safety, sanitation, and responsible alcohol service requirements.
- Strong communication, organizational, and interpersonal skills.
- Ability to remain composed and make sound decisions in a fast-paced environment.
- Ability to work effectively with both front-of-house and culinary teams.
- Ability to work a flexible schedule based on business needs, including mornings, evenings, weekends, and holidays.
POSITION REQUIREMENTS
- Must possess 2+ years management experience in the food and beverage division of hotel and/or resort.
- 2+ years of experience hiring and developing talent.
- QSR and Outdoor Dining experience is preferred.
- Excellent communication skills with fluency in English required.
- Must possess a High School Diploma or equivalent, some college preferred.
- Must be proficient in POS systems, Inventory Management Systems and Microsoft Office.
COMPLIANCE REQUIREMENTS
- Must have a valid driver’s license, motor vehicle background check will be completed
- Alcohol Awareness Certification (must comply with State regulations)
- Must be 18 years old or older to hold this role, serving/selling alcohol in state of FL
- Food Handlers Certification (must comply with State regulations)
WORKING CONDITIONS – PHYSICAL/MENTAL REQUIREMENTS
- Must be able to work in a fast paced, deadline driven environment.
- Must be able to stand/walk for prolonged periods of time.
- Must be able to lift, up to 40 pounds
- Must be able work in different types of weather sometimes extreme, including high temperatures and humidity..
SCHEDULE REQUIREMENTS
- Managers are expected to maintain flexible availability, including evenings, weekends, and holidays, to accommodate business needs, which will include working over 40 hours per week and responding to emergencies or unplanned operational needs after hours.
Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law.
In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment.
As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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