Scheduling Representative - 2nd Shift

Job Title: Scheduling Representative (2nd Shift)

Position Overview

The Scheduling Representative supports customers by handling a high volume of inbound and outbound calls, scheduling appointments, resolving concerns, and documenting interactions. This role requires strong communication, multitasking, and customer service skills while working closely with dispatch, leadership, and team members.

Key Responsibilities

- Handle inbound and outbound calls to schedule appointments and assist customers.
- Provide professional, friendly customer service and resolve concerns effectively.
- Accurately document customer interactions in CRM and other systems.
- Coordinate with dispatch, leadership, and team members to address scheduling needs and issues.
- Stay current on company services, processes, and procedures.
- Manage multiple tasks simultaneously, including calls, data entry, and system navigation.
- Maintain organized records and ensure timely follow-up with customers.

Required Skills

- Strong customer service and phone communication skills.
- Ability to manage high call volumes in a fast-paced environment.
- Experience with data entry, CRM systems, and general computer applications.
- Strong multitasking, organization, and time management abilities.
- Problem-solving skills and attention to detail.
- Dependable team player with a positive, professional attitude.
- Proficiency with Microsoft Office and the ability to learn new systems quickly.

Qualifications

- High school diploma or equivalent required.
- Customer service, call center, or scheduling experience preferred.
- Experience handling inbound/outbound calls and CRM software is a plus.

Work Environment

- Office-based role on a 2nd shift schedule.
- Frequent use of CRM systems, Microsoft Office, and customer service software.
- Collaborative team environment with regular communication across departments.
- Professional office attire required.

Job Type & Location This is a Contract to Hire position based out of Kodak, TN.
Pay and Benefits
The pay range for this position is $18.00 - $21.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Kodak,TN.
Application Deadline
This position is anticipated to close on Oct 8, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.