National Design Studio Manager

Looking to build your career and design your future? You have come to the right place.

Summary

The Builder’s Design Center Manager leads the strategic alignment and operational excellence of Interior Logic Group's Design Centers serving the Builder’s across multiple divisions. This role functions as a business partner to the Builder's National Design Studio and Model Merchandising team, providing active leadership to Design Center Managers at all locations (PHX, LV, RDU, and future expansion opportunities). The role ensures consistent execution of the Builder’s expectations, standardizes operations and performance metrics across ILG divisions, and supports national initiatives while upholding a commitment to operational efficiency, customer satisfaction, and the homebuyer experience.

Essential Job Functions

Strategic Partnership & Business Alignment

- Serve as strategic business partner to the Builder’s National Design Studio and Model Merchandising team
- Represent ILG interests at the Builder’s National Design Council and key strategic forums
- Align ILG back-office functions and processes with the Builder’s requirements and best practices
- Support the Builder’s national product initiatives, programs, and market rollouts across all ILG divisions
- Provide regular business reviews and performance updates to the Builder’s leadership

Leadership & Oversight of Design Center Managers

- Provide active leadership, mentorship, and dotted-line supervision to Design Center Managers at PHX, LV, RDU locations and any future expansion sites
- Conduct monthly 1:1 sessions with each Design Center Manager to assess performance, address challenges, and drive continuous improvement
- Hold Design Center Managers accountable for operational metrics, customer satisfaction, and alignment with The Builder’s expectations
- Recommend personnel actions and support professional development for Design Center Manager team members
- Facilitate peer learning and best practice sharing across locations

Operational Excellence & Process Standardization

- Streamline and standardize ILG business processes to align with the Builder’s Design Studio operations
- Develop and implement consistent operational procedures, tools, and workflows across all the Builder’s design centers
- Maintain and optimize Design Center tracking systems (DC Tracker, online scheduling, reporting platforms)
- Oversee compliance with agreed-upon service levels, deadlines, and scope of services

Metrics, Performance & Reporting

- Establish and standardize key performance metrics across all ILG–the Builder’s Design Centers
- Champion top performance at individual locations and identify areas of opportunity for improvement
- Develop and manage comprehensive reporting dashboards for both company and the Builder’s visibility
- Track and report on builder survey scores, Envision progress, design sales metrics, and operational KPIs
- Monitor buyer schedules and forecasting to ensure alignment with builder volume and expectations
- Prepare status reports and business reviews as defined by contract and internal requirements

Vendor Management & Training Coordination

- Maintain consistent connectivity with the Builder’s division purchasing leadership
- Coordinate with the Builder’s key vendors and internal teams to deliver product training for Design Center staff
- Support the design team's ongoing education on product knowledge, applications, and system capabilities
- Develop and disseminate training materials and resources to support staff competency

Strategic Projects & Model Home Management

- Lead major strategic initiatives, including design studio remodels/renovations (e.g., Phoenix design studio rebuild) and planning for expansion locations
- Oversee Design Center layout, product selection, and operational setup for major projects
- Manage the Builder’s Model Home operations at each division and ensure delivery on expectations
- Support special projects including builder programs, upgrade flooring initiatives, and builder-specific materials
- Work collaboratively with field operations, sales, and construction teams on design center–related initiatives

Cross-Functional Collaboration

- Work collaboratively with Sales, Account Management, and Operations teams on business modeling and execution
- Coordinate with onsite builder sales staff to ensure proper materials, samples, and communication support
- Support off-site design centers with pricing, product grouping, sampling, and technical guidance
- Facilitate problem resolution between field operations and design teams

Education & Experience

Required

- Proven leader with a minimum of 5 years of design and management experience working with homebuilders, including at least 3 years in a leadership or supervisory role
- 3–5 years of interior design experience
- Ability to work with web-based computerized design systems
- Ability to read and interpret architectural drawings
- Experience managing and reporting on operational metrics and KPIs
- Experience leading multiple locations or teams across diverse markets
- Ability to travel to multiple locations as needed
- Must pass work eligibility requirements

Preferred

- Bachelor's degree in Interior Design, Business Administration, or a related field
- New home construction experience in a multi-location environment
- Experience with process standardization and operational improvement
- Familiarity with home builder industry standards, products, and vendor relationships
- Project management experience with design center buildouts or remodels

Skills & Competencies

Leadership & Strategic Management

- Proven track record of leading, developing, and motivating multiple teams and managers
- Strong ability to build strategic partnerships and navigate complex organizational relationships
- Excellent managerial, supervisory, and coaching skills
- Ability to take ownership of organizational goals and drive results
- Strategic thinking with the ability to balance short-term operational needs with long-term growth

Communication & Relationship Management

- Exceptional verbal and written communication skills suited for both senior leadership and field-level interactions
- Strong ability to build and maintain professional relationships with builders, vendors, and internal stakeholders
- Skilled at delivering clear expectations, providing constructive feedback, and facilitating difficult conversations
- Professional demeanor appropriate for executive and showroom environments

Business Acumen & Customer Focus

- Strong business acumen with the ability to interpret financial data, metrics, and business trends
- Customer service excellence and a homebuyer-centric mindset
- Ability to understand and advocate for customer needs while meeting company objectives
- Sales and account management perspective

Organization, Planning & Problem Solving

- Exceptional organizational and time management skills with the ability to manage multiple priorities and locations
- High level of attention to detail combined with the ability to see the big picture
- Strong problem-solving and creative solution skills
- Ability to work effectively in a fast-paced, dynamic environment and consistently meet deadlines

Industry Knowledge & Innovatio n

- Knowledgeable about new home construction, design trends, and industry best practices
- Understanding of builder operations, sales processes, and customer expectations
- Ability to identify and champion innovations and improvements

If you like working with a growing close knit team and helping home owners design the home of their dreams, come build your career with us!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.