Operations Manager - New Britain, CT - Full Time

Job Description:

The Operations Manager is responsible for managing operational functions; ensuring that community based practices maintain productivity measures, improve operations, and provide exemplary service and satisfaction amongst patients, staff, and providers.  Recommend, develop and implement policy and procedures related to front office staff functions.  Support special projects as directed.

ROLE AND RESPONSIBILITIES

- Responsible to effectively hire and retain employees while maintaining compliance with CHC protocols.
- Conducts performance reviews for direct reports.
- Evaluates work processes through change management.
- Manages, motivates, and retrains employees to ensure successful operation of the sites.
- Ensures customer satisfaction including resolving complaints.
- Exemplifies behavior reflecting CHC core values.
- Collaborates as a member of the Site leadership team.
- May manage multiple sites.
- Enforces company policies and procedures including developing corrective action plans for direct reports.
- Ensure maximum revenue collection in collaboration with Patient Accounts.
- Ensures effective and accurate appointment scheduling according to protocols and policies for maximum provider productivity.
- Manages team performance through measurement of core metrics (call volume, collections, system applications)
- Oversight and management of provider templates.
- Facilitates and leads meetings as necessary to support the team and site(s).
- Performs administrative duties including but not limited to payroll and workforce management.
- Oversees supply inventory in compliance with purchasing policies.
- Performs other duties as required.

QUALIFICATIONS

- Bachelor's degree required plus a minimum of 4+ years’ experience in healthcare
- Minimum two years supervisory experience
- Knowledge of CPT and ICD-10 coding
- Knowledge of HIPAA, ADA, OHSHA and other regulations
- Prior experience with electronic health record and/or practice management system
- Strong leadership, analytical, and organizational skills
- Proficiency with MS Office suite
- Effective communication skills
- Bilingual (Spanish) preferred

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

- Minimal physical effort.
- Regular regional travel as necessary.

Organizational Summary:

Community Health Center, Inc. (CHC) with offices in Connecticut, Colorado and California, is one of the country’s most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare. CHC is designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA, respectively. We deliver more than 500,000 patient visits per year from primary care hubs and community clinics across the state of CT, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute: the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement (NIMAA), and ConferMed.

Location:
Community Health Center of New Britain
City:
New Britain
State:
Connecticut

Time Type:
Full time

Compensation and Benefits:
$80,000 - $90,000

At Moses/Weitzman Health System, we are committed to supporting the health, well-being, professional growth, and financial security of our employees. Eligible employees may have access to a comprehensive total rewards package that can include competitive compensation, health and wellness benefits, retirement savings opportunities, paid time off, professional development and tuition assistance programs, employee assistance resources, flexible work arrangements where applicable, and other company-sponsored benefits. Specific benefit offerings and eligibility requirements may vary based on position, work location, scheduled hours, and applicable plan terms. Learn more about our benefits and career opportunities on our Careers website.